I have had strict instructions to have the local Home Paramount office talk to me about an appointment time. Yesterday I was away and received a call that I could not answer regarding the technician coming to my house. I was not home, and was unable to take the call because of a meeting. I returned to see that the technician had already been to my house. I prefer to have the technician not only treat the inside of my house, but also the outside. Unfortunately, I was not given the opportunity to reschedule.