Dear Sir,
I want to get right to the point. I am not happy with the way the vapor barrier was installed in my crawl space. Next, I am not happy with the work in my attic as well.
First, the vapor barrier is not air tight and moisture resistant in my crawl space. The vapor barrier was intentionally not extended a few inches (6” minimum, 12 inches recommended) up the wall and sealed with tape or fasteners. The vapor barrier is along the sides of my crawl space walls in a couple of spots on the wall but was not secured/taped to the wall. The barrier should have been evenly placed across my crawl space floor with overlapping seams at least 12 inches throughout the process. This was not done in my crawl space. The vapor barrier should have been extended up the walls in my crawl space a few inches and sealed with high quality tape.
Second, prior to laying the vapor barrier, the standing water in my crawl space was not addressed due to the fact that the Pop Up for the Sump Pump was installed almost 2-weeks after the vapor barrier was put on my crawl space floor. We have had several days of heavy rains recently and I am not pleased with dampness in my crawl space. Especially along the sides of the walls.
Third, I am disappointed with the workmanship in my attic for several reasons. (1.) All the old installation was not removed. My agreement clearly states that “Terminix will remove all old insulation and debris in the attic” primarily the insulation. This was not done even thought I made this crystal clear to Zac. Yet, I was completely ignored. This should have included the removal of any old R19 insulation between the few joists in my attic. I mentioned this to Zac no less than 3-times. (2) I clearly stated my desire to pay for and have my attic sanitized at a cost of $500.00. Zac and I agreed to that price at my kitchen counter. The agreement also stated that Benefect fogger would be used in my attic. This didn’t happen. Therefore, my attic wasn’t sanitized nor was Benefect used. (3) During the initial inspection, I was informed of the evidence all the critters and rodents had been in my attic. Yet, there was nothing to prevent their return to my attic. This is why I decided to sign a pest control agreement with Terminix. I was never shown where there may have been a point of entry od rodents, and critters entry into my attic. This was never addressed.
My contract agreement was for over $18,400. I have 2 more installments in the amount of $2,693.01. I will NOT be making another installment if my issues are not addressed. I am talking about the workmanship in my crawl space, or should I say, the lack thereof, that I have outlined. If my concerns are not addressed in 30-days, from the date of this complaint, I will hire your competitor to do the work in a professional manner to my satisfaction, period.
I will also cancel any and all existing agreements with Terminix as well, to include quarterly termite and pest control inspections. I am very disappointed and not pleased. I have not gotten my money’s worth. You have my contact information. I hope we can work this out to my satisfaction. I am not asking for much. I simply want and deserve what I have over-paid for with the utmost workmanship bestowed from a company that has been in business over 90 years. I look forward to your response ASAP.
Thank you and have a great day.
Billy J. Mims, (904) 485-0073.