I asked for services to stop at the end of the one year contract. They went last the date by 2 services. The first while I was out of the country and the 2nd just now. The text messages supposedly sent I never got and email didn't rear its ugly head until then 2nd service by which point I had to dig back to find the summer service was done. Why would someone have to do all this extra work when I asked that services are stopped immediately after the contract expires? Conveniently they have no record of this conversation. Make sure to get the cancellation in writing!
Business Owner's Reply · 7 months ago (Oct 9)
Hello Kris, thank you for taking the time to share your experience with us. We sincerely apologize for the miscommunication and inconvenience caused regarding the continuation of your service. We understand how frustrating this situation has been, especially since you had requested to discontinue service earlier. We do require cancellations to be confirmed in writing to ensure clarity for both parties, but this was not actioned efficiently in your case and we sincerely apologize. We value your feedback, as it helps us improve our processes and prevent situations like this from happening in the future. We apologize for the inconvenience caused and would be happy to discuss this further to find a resolution that works for you. Please reach out to us at 855-489-3640 to speak to our team.
