Insight Pest Solutions

Hello Matthew, thank you for sharing your experience. We are sorry that you felt misled during the sales process. Our goal is to always provide clear and transparent communication, and we’re continuously working to improve our customer experience. We certainly do not condone any deceptive sales practices, and we appreciate you bringing this to our attention.

We understand that cancellation fees can be frustrating, especially when expectations aren’t aligned. While it is true that you can cancel at any time, there is a fee for cancelling before your 4th service of the year. This should be made very clear to you at the time of sale, and we apologize that we missed the mark here. Our contracts are designed to ensure we can provide consistent, quality service throughout the year on a seasonal basis. It can take time and multiple services to see the results for certain pest issues. That said, we’re always open to feedback and are committed to making improvements where needed.

While we’re not currently accredited with the BBB, we remain dedicated to providing honest and reliable service. If you’d like to discuss your experience further, we’d be happy to connect with you. Please reach out to our customer support team so we can better understand and address your concerns. You can speak to a member of our team at 855-489-3640.

Thank you for your review, Frank! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!

Hello Kris, thank you for taking the time to share your experience. We apologize for the confusion regarding the recent service reminder you received. The appointment scheduled for January 8th was for a final visit to collect any equipment remaining on your property, which is a standard part of our service cancellation process. We’re very sorry to hear about your difficulty reaching us, as we strive to maintain clear communication through our call center, as well as appointment reminder notifications sent through text and email. We will be looking into the reasons for why this happened and will ensure these miscommunications do not occur in the future. Please do not hesitate to reach us if you have any more questions or concerns at 855-489-3640.

Thank you so much Bonnie! We're so glad to hear that Luke provided you with excellent service. Thank you for choosing Insight!

Hello Alexander, thank you for taking the time to share your honest feedback. We regret to hear that you have had this experience, and that it has left a negative impression. We understand that verbal conversations during door-to-door sales interactions can sometimes lead to misunderstandings. Our service agreement, which is signed by all customers, includes a full breakdown of the services offered, the contract duration, and any associated fees, including the cancellation fee. We are sorry the terms of our agreement were not presented with true clarity, you should be made aware of all conditions of the agreement before signing and providing your payment information, so you are able to make an informed decision. Our goal is to provide safe and effective pest control, not to mislead or take advantage of anyone. We value transparency and would love the opportunity to discuss this further and resolve any concerns you have. Please feel free to reach out to us directly at 855-489-3640 to speak to a member of our team.

Hello Kris, thank you for taking the time to share your experience with us. We sincerely apologize for the miscommunication and inconvenience caused regarding the continuation of your service. We understand how frustrating this situation has been, especially since you had requested to discontinue service earlier. We do require cancellations to be confirmed in writing to ensure clarity for both parties, but this was not actioned efficiently in your case and we sincerely apologize. We value your feedback, as it helps us improve our processes and prevent situations like this from happening in the future. We apologize for the inconvenience caused and would be happy to discuss this further to find a resolution that works for you. Please reach out to us at 855-489-3640 to speak to our team.

Hello Lee,

Thank you for sharing your experience with us. We’re truly sorry to hear that our service didn’t meet your expectations.

We offer an annual pest control service, which includes treatments for various pests such as ants, spiders, wasps, and rodents, with quarterly visits throughout the year. This service is outlined in the contract, which was reviewed and signed during the initial visit at your door. We’re sorry if there was any misunderstanding regarding the terms or the contract itself. Our goal is always to ensure customers understand our services and how they work.

In terms of the treatments, we regret that the initial and follow-up applications didn’t resolve your pest issue as expected. We do offer retreatments as part of our guarantee to ensure our customers get the results they need, since persistent pests can take multiple treatments over time to see results. As for the cancellation fee, this is part of the contract for customers who choose to end service before the completion of four treatments, which helps cover costs incurred during the service period.

We genuinely value your feedback and would appreciate the opportunity to discuss this further with you to see how we can address your concerns. Please reach out to us at 855-489-3640 if you wish to speak to our team about a resolution.

Thank you for your kind review, Bonnie! We're so glad to hear that John provided a great experience for you! Thanks for choosing Insight!

Thank you for your kind words, Lillian! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.

Thank you for your kind words, Heather! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.

Hello Peter, thank you for your feedback and for acknowledging the quality of our on-site service. We apologize for any inconvenience caused by the timing of your appointment. We understand how important it is to have a reliable schedule, especially when you have other commitments.

Our goal is to provide the best possible service to all our customers, but because our technicians' routes can vary greatly, unexpected delays can occur. While we strive to accommodate specific requests, such as early appointments, the nature of our service means we sometimes need to adjust schedules to ensure each customer receives the attention they deserve. Rest assured, we are constantly looking for ways to improve our scheduling process and minimize delays.

We appreciate your understanding and patience. If you have any further concerns or need assistance, please feel free to reach out to us directly, our phone number is 855-489-3640.

Thank you, Sharon! We truly appreciate your kind words and the 5-star rating. Please let us know what we can do to turn this into a 5-star for you!