Insight Pest Solutions

Insight Pest Solutions

Insight Pest Solutions

Perimeter Liquid Application

Edmonton, AB

4.3 · 46 reviews
4.3 · 46 reviews

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About Insight Pest Solutions

Location

Edmonton, AB

Services

Perimeter Liquid Application
Additional Services: Ants · Beetles · Mice · Rats · Traps And Baits · Web And Nest Removal · Windows And Door Sprays

46 Reviews for
Insight Pest Solutions

What people say about Insight Pest Solutions
Friendly · 9
Thorough · 6
Excellent · 4
Pleasant · 4
Helpful · 3
· Show All
4.3 star average rating (46 reviews)
Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Sherwood Park, AB
Mohammad Deja came to our house a few days ago for our quarterly service. He let us know when he arrived and when he finished. Also explained everything he was going to do. He was very thorough. We are happy with the service.
Sherwood Park, AB
Edmonton, AB
Service technician was friendly, notified me he was performing the service and completed it in a timely manner.
Edmonton, AB
Mohammed Deja came this morning for my quarterly service and I was very pleased with his work. He asked if I had any specific concerns and addressed all of my questions and provided me with a clear explanation of the treatments he applied. He was efficient and thorough. Thank you Mohammed.
Mountain View, AB
Brandon was just here and did our first call of the season. He is very friendly and accommodating to our requests. He also answered all of our question about the products being used.
Edmonton, AB
Gerald was here on April 7, 2025. Said that he checked the bait with no showings. Said to watch for anything as they did now have their spraying equipment in the vehicles yet.
Ottawa, ON
Shady business practices.

I was moving out and told the salesperson I only wanted 2 treatments. He says, oh we can only do a year contract (that should have set of alarm bells) -- but don't worry, you can cancel after two!

After you cancel, then they hit you with huge cancellation fees.

Absolutely no understanding from the business, or acknowledgement that their salespeople might be misleading. They obviously condone this sort of deception.

Unfortunate.

Note, they aren't even a BBB accredited company. https://www.bbb.org/ca/on/nepean/profile/pest-control/insight-pest-solutions-0117-74435.
Business Owner's Reply · A month ago (Mar 28)
Hello Matthew, thank you for sharing your experience. We are sorry that you felt misled during the sales process. Our goal is to always provide clear and transparent communication, and we’re continuously working to improve our customer experience. We certainly do not condone any deceptive sales practices, and we appreciate you bringing this to our attention.

We understand that cancellation fees can be frustrating, especially when expectations aren’t aligned. While it is true that you can cancel at any time, there is a fee for cancelling before your 4th service of the year. This should be made very clear to you at the time of sale, and we apologize that we missed the mark here. Our contracts are designed to ensure we can provide consistent, quality service throughout the year on a seasonal basis. It can take time and multiple services to see the results for certain pest issues. That said, we’re always open to feedback and are committed to making improvements where needed.

While we’re not currently accredited with the BBB, we remain dedicated to providing honest and reliable service. If you’d like to discuss your experience further, we’d be happy to connect with you. Please reach out to our customer support team so we can better understand and address your concerns. You can speak to a member of our team at 855-489-3640.
Sturgeon County, AB
Service field staff are all great, they call ahead and arrive as scheduled.
Business Owner's Reply · A month ago (Mar 28)
Thank you for your review, Frank! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!
Edmonton, AB
This must be a joke now as I contacted the company about their terrible communication of services.
October 9, 2024 I finally received a reply that all services would be terminated.

Just now, January 6, 2025 I am receiving a service reminder coming to me January 8th!!!!!

What is the matter with this company?
Business Owner's Reply · 3 months ago (Jan 15)
Hello Kris, thank you for taking the time to share your experience. We apologize for the confusion regarding the recent service reminder you received. The appointment scheduled for January 8th was for a final visit to collect any equipment remaining on your property, which is a standard part of our service cancellation process. We’re very sorry to hear about your difficulty reaching us, as we strive to maintain clear communication through our call center, as well as appointment reminder notifications sent through text and email. We will be looking into the reasons for why this happened and will ensure these miscommunications do not occur in the future. Please do not hesitate to reach us if you have any more questions or concerns at 855-489-3640.
Sherwood Park, AB
Luke did a very thorough job. Very comprehensive. I was pleased with the service.

Thanks very much!
Business Owner's Reply · 6 months ago (Oct 23)
Thank you so much Bonnie! We're so glad to hear that Luke provided you with excellent service. Thank you for choosing Insight!
Richmond Hill, ON
I hope you read this first and not after you met a shady salesperson knocking on your door! Don't trust just me, check reviews on TrustPilot and other places that don't remove unpleasant reviews.
Don't know what others are happy about..

We agreed for a one time infestation, explicitly saying we don't need a contract for the whole year. The guy at the door promised they won't even keep the credit card. After we noticed they keep charging us, we called to ask why and discovered we are actually on a contract, they do have our credit card and we have to pay $250 to cancel.

What a shame such people still exist.
Join me and share the word with bbb.org, your friends and neighbours and other review sites.
Stop the scam.
Business Owner's Reply · 6 months ago (Oct 22)
Hello Alexander, thank you for taking the time to share your honest feedback. We regret to hear that you have had this experience, and that it has left a negative impression. We understand that verbal conversations during door-to-door sales interactions can sometimes lead to misunderstandings. Our service agreement, which is signed by all customers, includes a full breakdown of the services offered, the contract duration, and any associated fees, including the cancellation fee. We are sorry the terms of our agreement were not presented with true clarity, you should be made aware of all conditions of the agreement before signing and providing your payment information, so you are able to make an informed decision. Our goal is to provide safe and effective pest control, not to mislead or take advantage of anyone. We value transparency and would love the opportunity to discuss this further and resolve any concerns you have. Please feel free to reach out to us directly at 855-489-3640 to speak to a member of our team.
Edmonton, AB
I asked for services to stop at the end of the one year contract.
They went last the date by 2 services.
The first while I was out of the country and the 2nd just now.
The text messages supposedly sent I never got and email didn't rear its ugly head until then 2nd service by which point I had to dig back to find the summer service was done.
Why would someone have to do all this extra work when I asked that services are stopped immediately after the contract expires?
Conveniently they have no record of this conversation.
Make sure to get the cancellation in writing!
Business Owner's Reply · 7 months ago (Oct 9)
Hello Kris, thank you for taking the time to share your experience with us. We sincerely apologize for the miscommunication and inconvenience caused regarding the continuation of your service. We understand how frustrating this situation has been, especially since you had requested to discontinue service earlier. We do require cancellations to be confirmed in writing to ensure clarity for both parties, but this was not actioned efficiently in your case and we sincerely apologize. We value your feedback, as it helps us improve our processes and prevent situations like this from happening in the future. We apologize for the inconvenience caused and would be happy to discuss this further to find a resolution that works for you. Please reach out to us at 855-489-3640 to speak to our team.
Sherwood Park, AB
If I could rate zero or negative I would.
This is a scam.

They sign you up for a annual contract that you did not ask for. Nor was this explained at the initial meeting. We discovered this when reading the paperwork after. Other reviews complain of the same.

We requested treatment for ants and wasps. Not mice or rodents... So why would i require an annual contract?
The spray they applied did nothing. We called and told them, as they do not do a follow up to see if the application actually worked. They came a second time agreed first application did not work and applied a second application.
This also did NOT work.
Cancelled the service and they charged a fee for cancelling the contract.
A contract where they failed to complete on their end.
I did not ask for money back for initial spray.
My complaint is on a cancelation fee for services that did NOT work..
Why charge me to cancel a contract i did not ask for not did it work.

SCAM!!
Business Owner's Reply · 7 months ago (Sep 23)
Hello Lee,

Thank you for sharing your experience with us. We’re truly sorry to hear that our service didn’t meet your expectations.

We offer an annual pest control service, which includes treatments for various pests such as ants, spiders, wasps, and rodents, with quarterly visits throughout the year. This service is outlined in the contract, which was reviewed and signed during the initial visit at your door. We’re sorry if there was any misunderstanding regarding the terms or the contract itself. Our goal is always to ensure customers understand our services and how they work.

In terms of the treatments, we regret that the initial and follow-up applications didn’t resolve your pest issue as expected. We do offer retreatments as part of our guarantee to ensure our customers get the results they need, since persistent pests can take multiple treatments over time to see results. As for the cancellation fee, this is part of the contract for customers who choose to end service before the completion of four treatments, which helps cover costs incurred during the service period.

We genuinely value your feedback and would appreciate the opportunity to discuss this further with you to see how we can address your concerns. Please reach out to us at 855-489-3640 if you wish to speak to our team about a resolution.
Sherwood Park, AB
Thanks to John for our appointment he was very helpful and friendly good appointment.
Business Owner's Reply · 7 months ago (Sep 18)
Thank you for your kind review, Bonnie! We're so glad to hear that John provided a great experience for you! Thanks for choosing Insight!
Edmonton, AB
I'm sorry that I can't remember the young man's name but I think he is one of the nicest fellows I have ever dealt with. He patiently answers my questions and assures me that my problems will be taken care of. Thank you for your service, I can now work in my garden without having ants crawling on me and the mice are non existent. I also notice that the wasps are almost all gone now.
Business Owner's Reply · 8 months ago (Aug 27)
Thank you for your kind words, Lillian! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.
Edmonton, AB
Very good job done. Technician explained what he was going to do well and listened to my concerns.
Business Owner's Reply · 10 months ago (Jun 25)
Thank you for your kind words, Heather! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.
Edmonton, AB
The service on site is satisfactory. However, the timing of the appointment needs improvement.
I requested to have an early appointment for a reason because I have to run errands. The technician seems to have his own scheduling without regards to the customer request.
Business Owner's Reply · 11 months ago (Jun 3)
Hello Peter, thank you for your feedback and for acknowledging the quality of our on-site service. We apologize for any inconvenience caused by the timing of your appointment. We understand how important it is to have a reliable schedule, especially when you have other commitments.

Our goal is to provide the best possible service to all our customers, but because our technicians' routes can vary greatly, unexpected delays can occur. While we strive to accommodate specific requests, such as early appointments, the nature of our service means we sometimes need to adjust schedules to ensure each customer receives the attention they deserve. Rest assured, we are constantly looking for ways to improve our scheduling process and minimize delays.

We appreciate your understanding and patience. If you have any further concerns or need assistance, please feel free to reach out to us directly, our phone number is 855-489-3640.
Edmonton, AB
Courteous and knowledgeable technician.
Business Owner's Reply · 11 months ago (May 27)
Thank you, Sharon! We truly appreciate your kind words and the 5-star rating. Please let us know what we can do to turn this into a 5-star for you!
Sherwood Park, AB
Friendly and helpful technician.
Business Owner's Reply · 11 months ago (May 22)
Thank you so much Sam! We're thrilled to hear that our technician provided you with professional service. Thank you for choosing Insight!
Edmonton, AB
I’m very happy with Insight Pest Solutions!
Business Owner's Reply · 11 months ago (May 17)
Thank you, Alberto! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!
Edmonton, AB
I had to call pest control for the mice in our house.
They replaced the contact in the mouse traps.
Business Owner's Reply · A year ago (May 13, 2024)
Thank you for the review, Sandy! We appreciate the feedback!
Sherwood Park, AB
We were very pleased with Jesse's work. He was courteous and knowledged. He explained what he was doing, why, and how it worked. the Millers.
Business Owner's Reply · A year ago (May 8, 2024)
Thank you so much Elizabeth! We're thrilled to hear that Jesse provided you with professional service. Thank you for choosing Insight!
Edmonton, AB
Can’t remember technician,s name , but she was excellent. The best so far. Answered all my questions in
Detail Took a few pics for me as well.
Business Owner's Reply · A year ago (May 7, 2024)
Thank you for your kind words, George and Rosemarie!! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.
Edmonton, AB
So far I have been pleased with the service . I have seen a definite decrease in pests!
Business Owner's Reply · A year ago (May 7, 2024)
Thank you, Nathan! We truly appreciate your kind words and the 5-star rating. We are glad to hear you are seeing a decrease in pests, it was a pleasure serving you!
Edmonton, AB
Jesse was great. Informative and professional. Thank you.
Business Owner's Reply · A year ago (May 2, 2024)
Thank you for your kind words, Ken! We appreciate your feedback and are glad to hear that Jesse provided excellent service! We look forward to helping you again in the future.
Spruce Grove, AB
Service fine but thought a progress report was provided.
Business Owner's Reply · A year ago (Apr 30, 2024)
Hello Tom, thank you for your feedback. We are sorry you have not received your service report! We have sent a new one to the email address we have on file. If you do not receive that copy, please contact us at 855-489-3640 so we can assist you further and verify your contact information.
Edmonton, AB
Jesse Barkman completed our pest inspection today. I am happy with the service he provided. Friendly, thorough and professional service received. Thank you.
Business Owner's Reply · A year ago (Apr 22, 2024)
Hi Lorna! We're thrilled to hear that you were satisfied with the service Jesse provided! We appreciate the review. Thanks for choosing Insight!
Edmonton, AB
Service was very satisfactory.
Business Owner's Reply · A year ago (Apr 17, 2024)
Thank you, Cecilia! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!
Edmonton, AB
Experienced person performed our 4th visit for pest control. Competent and friendly, a good visit. As suggested, we will call you in a a couple of weeks for spraying of spider control outside building.
Keith Haddock.
Business Owner's Reply · A year ago (Apr 15, 2024)
Hi Keith! Thank you for taking the time to leave us this review! We are glad to hear our technician provided great service. Please let us know if there is anything we can do to turn this into a 5-star review, your feedback is important to us! Give us a call at 855-489-3640 and we would be happy to hear from you!
Edmonton, AB
Dealing with your company has been a positive experience.
Technician was and has been very polite and professional.
Business Owner's Reply · A year ago (Apr 11, 2024)
Thank you for your kind words, Dee! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.
Sherwood Park, AB
Excellent.
Business Owner's Reply · A year ago (Apr 11, 2024)
Thank you for the 5-star review, Harvey! We appreciate the feedback!
Edmonton, AB
The serviceman was very friendly and pilot. He did not rush his visit. He was very thorough explained everything as he was going along. He took the time to walk around the house and property with me to do an inspection and noted the problem areas. He cleaned the soffits. He provided me with some sticky pads for insects that might be coming in through basement windows and through weeping tile. He advised what would be done on the next visit. He provided me with an emailed report almost immediately of what was done with the invoice attached. I was very pleased with his service. He also put booties on to inspect the basement. Great job.
Business Owner's Reply · A year ago (Apr 5, 2024)
Thank you so much Betty! We're thrilled to hear that our technician provided you with professional service. We strive to deliver high-quality service with every visit. We appreciate your kind words and your trust in us for your pest management needs!
Edmonton, AB
Excellent!
Business Owner's Reply · A year ago (Apr 2, 2024)
Thank you for the 5-star review, Patrick! We appreciate the feedback!
Edmonton, AB
very pleasant and approachable.
Business Owner's Reply · A year ago (Mar 28, 2024)
Thank you, Charles! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!
Spruce Grove, AB
The young man who came was very friendly and polite. I think he did a god job.
Thank you,
Yvonne berget.
Business Owner's Reply · A year ago (Mar 25, 2024)
Thank you for your kind words, Yvonne! We appreciate your feedback and are glad to hear that our technician provided excellent service! We look forward to helping you again in the future.
Edmonton, AB
Your service technician was pleasant and informative.

We are pleased to see that there has been no vole activity on our back lawn over winter. This may partially be the result of there being late (and less) snowfall over the winter, but we hope to think it is a result of the treatments provided by Insight Pest Solutions. Clearly, as indicated by the pictures your technician provided, there was very little activity at the bait stations, so I expect this means the problem is being effectively addressed on an ongoing basis.

Many thanks!
Business Owner's Reply · A year ago (Mar 20, 2024)
Hi Leslie! Thank you for taking the time to leave us this great review! We're so happy to hear you have had a positive experience with us! We look forward to working with you again in the future. Thank you for choosing Insight Pest Solutions!
Edmonton, AB
This is the best investment in my home that I have ever made. We have had no obvious evidence of rodent activity in our home in about a year now. The inspection report and photos are also very helpful, in understanding what our situation is. I also appreciate that they come in unmarked vans and are extremely quick.
Business Owner's Reply · A year ago (Mar 20, 2024)
Thank you Christine for the 5-star review! We're thrilled to have exceeded your expectations, and appreciate your trust in our company. We look forward to serving you again soon!
St. Albert, AB
Technician Andre was very thorough and pleasant.
Business Owner's Reply · A year ago (Mar 19, 2024)
Thank you for your kind words, Betty! We appreciate your feedback and are glad to hear that our tech provided excellent service! We look forward to helping you again in the future.
Stony Plain, AB
No longer need your service, next visit please remove all your supplies.
Business Owner's Reply · A year ago (Mar 8, 2024)
Hi Karen, thank you for letting us know you would like to cancel your services. We have reached out to you via email to discuss the cancellation process in more detail. Please feel free to give us a call any time at 855-489-3640 to check the status of your account, or if you have any further questions. We're sorry to hear that your experience with us wasn't a positive one, but we'd love to try to make it right, so if you have any details about your experience we would like to hear from you.
Edmonton, AB
Great service.
Business Owner's Reply · A year ago (Mar 7, 2024)
Thank you, Harvey! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!