Insight Pest Solutions

Insight Pest Solutions

Insight Pest Solutions

Perimeter Liquid Application

Edmonton, AB

4.3 · 77 reviews
4.3 · 77 reviews

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About Insight Pest Solutions

Location

Edmonton, AB

Services

Perimeter Liquid Application
Additional Services: Ants · Beetles · Mice · Rats · Traps And Baits · Web And Nest Removal · Windows And Door Sprays

77 Reviews for
Insight Pest Solutions

What people say about Insight Pest Solutions
Friendly · 14
Knowledgeable · 9
Thorough · 9
Excellent · 6
Professional · 5
· Show All
4.3 star average rating (77 reviews)
Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Edmonton, AB
Awesome company. Insight Pest Solutions show a very high level of customer service. Staff always advise me of next appointment. Should I not be at home they do what is necessary and advise me afterwards. I would recommend them to anyone.
Jarvis Bay, AB
Nicole was great. And she explained what questions I had.
Edmonton, AB
I am writing to express my sincere appreciation for the outstanding service provided by Nash T. during his service call at my home on Monday. Nash was incredibly thorough in explaining the work he was performing, and I particularly want to commend him for going above and beyond his typical job duties. His dedication and extra effort did not go unnoticed and are very much appreciated.

I've also observed a significant reduction in pests on my property as a direct result of your company's continued services. Overall, I consistently receive excellent service from every employee who has visited my home, and I am very grateful for the professionalism and effectiveness of your team.

Thank you again for the excellent service.
Sherwood Park, AB
I was very disappointed to find red ants on my patio, this morning. I thought that insight did all of my yard, not just the front. if that is the case then I would like a refund, and I will go back to using Raid, it's much cheaper than Insight.
Strathcona County, AB
Natalia was very thorough in her explanation of what she was going to do. She also gave us a detailed report after she finished.
Red Deer, AB
Nicole was very friendly efficient and very polite and respectful girl .Love having her stop by.I trust her and I know she will handle our pest problem.
Strathcona County, AB
Very knowledgeable and friendly staff and everything was done on schedule.
I am happy that I don’t see any ants in my backyard👍.
Strathcona County, AB
Hello,
Wally and I were not home on July 3, at 3-3:30 PM when Terrance was here to do our 1st seasonal treatment. I checked a spot on our front lawn that had the beginnings of an ant hill, and there were no ants for 2 days. However, time will tell.
Sorry but I do not feel that a review would be valid as it is too soon and we were not home to interact with Terrance.
Strathcona County, AB
Deepak was very informative. Great job.
Fort Saskatchewan, AB
We are new customers. Excellent service, knowledgeable technician (Luke) and thorough job.
Edmonton, AB
Very pleased with the service provided by your technician Natalia. This is 1st visit. I will review again in subsequent visits, hopefully showing effective pest control on my property.
Edmonton, AB
The initial visit was informative and the technician knowledgeable on pointing out areas of concern and explaining why the yard had issues from mice, etc. if I may - maybe letting customer know they where done ( if customer is home). Waiting for saying the technician was done - looked out ( Houdini) truck was gone. lol.
Again thank you and well done.
Edmonton, AB
Initial contact and communication (including report) after first visit was great. Wait and see to determine if treatment is effective.
Parkland County, AB
Four stars for now. It’s too early to review the work or the results. But so far the communication and your team have been very good.
Stony Plain, AB
Technician very knowledgeable and explained service being completed.
Spruce Grove, AB
Angel was great! He explained what he would do and then did it. Thanks.
Spruce Grove, AB
Very happy we went forth with this great service! Already see a difference with pests, also great information and very helpful knowledge of their practices and products. Don’t hesitate with this service, you will be happy, we can’t believe the difference already! amazing.
St Albert, AB
The worker that came out was great went over all areas. Did good job dealing with all pest.
Edmonton, AB
Answered all my questions and performed duties as required. Hope he comes back on next scheduled visit.
Edmonton, AB
Terrance & Jordan very nice young men. Made me feel very comfortable.
Edmonton, AB
I still have lots of ants.
Sturgeon County, AB
Not impressed so far. Still have ants in the flower bed and had some large beetles on the front step.
Edmonton, AB
Did not treat inside for spiders. Would like the technician to come back to do that.
St Albert, AB
So far we are happy with the service. Hopefully any pests are taken care of. Our technician Luke is friendly and efficient.
St Albert, AB
No one came to the house today!
Edmonton, AB
The techs were good but the accounting office not so much. The salesrep quoted me $200 but when I viewed my contract I was charged $227. He said that because there were several homes in the neighborhood being serviced, they could save on gas and time. I would appreciate that a correction be made. Thank you Rita Hegerat.
Edmonton, AB
Technician Josh was on time , friendly and courteous. Too early to tell if treatment worked though.
Edmonton, AB
I was happy and satisfied with the 1st service I received. Technician sounded polite and professional in the voicemail he left. Hoping for good results.
Edmonton, AB
Service was poor and far less than our expectations. We are thinking about cancelling our contract. Please contact us immediately at 1 (941) 302-3249.
Edmonton, AB
Very pleased , very prompt , very knowledgeable. Kind & patient with our questions. INSIGHT team member was JESSE - please acknowledge our positive review.
Edmonton, AB
Very friendly & personable technician 👍.
Sherwood Park, AB
Mohammad Deja came to our house a few days ago for our quarterly service. He let us know when he arrived and when he finished. Also explained everything he was going to do. He was very thorough. We are happy with the service.
Sherwood Park, AB
Edmonton, AB
Service technician was friendly, notified me he was performing the service and completed it in a timely manner.
Edmonton, AB
Mohammed Deja came this morning for my quarterly service and I was very pleased with his work. He asked if I had any specific concerns and addressed all of my questions and provided me with a clear explanation of the treatments he applied. He was efficient and thorough. Thank you Mohammed.
Mountain View, AB
Brandon was just here and did our first call of the season. He is very friendly and accommodating to our requests. He also answered all of our question about the products being used.
Edmonton, AB
Gerald was here on April 7, 2025. Said that he checked the bait with no showings. Said to watch for anything as they did now have their spraying equipment in the vehicles yet.
Ottawa, ON
Shady business practices.

I was moving out and told the salesperson I only wanted 2 treatments. He says, oh we can only do a year contract (that should have set of alarm bells) -- but don't worry, you can cancel after two!

After you cancel, then they hit you with huge cancellation fees.

Absolutely no understanding from the business, or acknowledgement that their salespeople might be misleading. They obviously condone this sort of deception.

Unfortunate.

Note, they aren't even a BBB accredited company. https://www.bbb.org/ca/on/nepean/profile/pest-control/insight-pest-solutions-0117-74435.
Business Owner's Reply · 4 months ago (Mar 28)
Hello Matthew, thank you for sharing your experience. We are sorry that you felt misled during the sales process. Our goal is to always provide clear and transparent communication, and we’re continuously working to improve our customer experience. We certainly do not condone any deceptive sales practices, and we appreciate you bringing this to our attention.

We understand that cancellation fees can be frustrating, especially when expectations aren’t aligned. While it is true that you can cancel at any time, there is a fee for cancelling before your 4th service of the year. This should be made very clear to you at the time of sale, and we apologize that we missed the mark here. Our contracts are designed to ensure we can provide consistent, quality service throughout the year on a seasonal basis. It can take time and multiple services to see the results for certain pest issues. That said, we’re always open to feedback and are committed to making improvements where needed.

While we’re not currently accredited with the BBB, we remain dedicated to providing honest and reliable service. If you’d like to discuss your experience further, we’d be happy to connect with you. Please reach out to our customer support team so we can better understand and address your concerns. You can speak to a member of our team at 855-489-3640.
Sturgeon County, AB
Service field staff are all great, they call ahead and arrive as scheduled.
Business Owner's Reply · 4 months ago (Mar 28)
Thank you for your review, Frank! We truly appreciate your kind words and the 5-star rating. It was a pleasure serving you!
Edmonton, AB
This must be a joke now as I contacted the company about their terrible communication of services.
October 9, 2024 I finally received a reply that all services would be terminated.

Just now, January 6, 2025 I am receiving a service reminder coming to me January 8th!!!!!

What is the matter with this company?
Business Owner's Reply · 6 months ago (Jan 15)
Hello Kris, thank you for taking the time to share your experience. We apologize for the confusion regarding the recent service reminder you received. The appointment scheduled for January 8th was for a final visit to collect any equipment remaining on your property, which is a standard part of our service cancellation process. We’re very sorry to hear about your difficulty reaching us, as we strive to maintain clear communication through our call center, as well as appointment reminder notifications sent through text and email. We will be looking into the reasons for why this happened and will ensure these miscommunications do not occur in the future. Please do not hesitate to reach us if you have any more questions or concerns at 855-489-3640.