Sales rep sold inaccurate services by saying it includes all sorts of services which it does not. They don't fill in brick gaps with copper mesh. They don't provide extra ant bait or rodent traps if needed. They don't remove mud tunnels from bees as noted by sales rep. Tech refused to spray entire perimeter and provide additional rodent boxes as promised by sales rep. Sales rep noted it was completely 100% eco friendly for our livestock yet the tech confirmed it was a harmful chemical to livestock. Contacted company to cancel which the rep confirmed to send me email confirmation re cancellation but later sent me an invoice instead. Called back and same rep denied conversation. I asked for manager to call and was told Paul would call back later that day but never did. Called following day and was promised services were cancelled, no cancellation fee, I would not be charged and Paul would call that afternoon. Paul did not call and my credit card was billed. Called again and was given same story. Nothing but a run around wasting my time. Appears managers don't care to return customer calls, customer service reps say one thing and do another, sales reps are not honest, techs don't follow through and just want to rush and product doesn't even work. Now I'm trying to get my refund which they initially agreed to not charge me. Horrible company to deal with. That was my initial encounter with this company. Could only imagine ongoing. Stay away and don't believe what sales reps tell you.