Iam very happy with your tech Maurice. I will not use anyone else. I have been with your company for over 10 years. Unfortunately corporate never seems to get our time-of-service right. I have requested for years on the last Monday of the Month between 8 and 10 AM. What don't you understand about that? You are all over the days and time. Your local Waldorf office has my requested day and time highlighted. Please get with the program.