Good communication and transparent feedback. I had a problem with birds nesting under my deck. They provided several options. They were honorable enough to absorb the cost as there was a mismatch between what was quoted and what was done. They applied the repellant, cleaned out the nests (took the trash with them) and disinfected the area. They were knowledgeable about the product, its life, its effect on the birds, and its environmental effect.

The only slight concern was that when they initially came on site, they said that they would have to order more of the repellant, and that someone would call me for a new appointment. No one called after a few days so I called to see what the update was. Apparently, the appointment had been made but I had not been called back. Minor issue since I'm home full time right now.

I hope I do not have this problem again but if I do, I'll strongly consider using them again.