John always takes care of us! He is professional, but also very personable. He cares about his customers. Our kids have grown to know him since we began doing business with him (almost a year now) and he is known to them as the bug guy. I came across his business, desperate to resolve our bug (ant/roach) problem and I am so grateful we did. After the initial treatment, we were left with seeing a couple bugs here and there. I called him up to let him know and he retreated the next day, no questions asked. We will continue doing business with Bug Masters for the long haul.