Bug-Masters LLCPest ControlVirginia Beach, VA4.9 · 191 reviews
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4.9 · 191 reviews
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Rob Hearn
Virginia Beach, VA
great job thank you.
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Mary Volz
Exmore, VA
I'll let you know as soon as I get a service from your company. Young man who was here was very polite.
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McCall Underwood
Virginia Beach, VA
Being a single mom, I needed less stress and no pests and Cody and tyne team always provided that for me. They came out after hours and on weekends to ensure my home was rodent free.
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Amy Drummond
Onancock, VA
Yes I'm very pleased with your service, thank you. Have told friends about you.
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Patricia Gero
Onley, VA
I still do not have copy of contract! Onley got review.
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James Evans
Virginia Beach, VA
Very pleased with your professional service and information given for future awareness thank you .
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Manuel D. Bustillos Jr.
Virginia Beach, VA
T.
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Vanjah Andrews
Virginia Beach, VA
Cody has done a great job communicating and keeping me informed. Very knowledgeable and accommodating. Looking forward to continued great service.
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Yvonne Du Buy
Virginia Beach, VA
Have been using Bug-Masters for a number of years now & have not had what used to be annual ant invasions since they began servicing my home. Prompt & reliable service.
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Susan & Rick West
Virginia Beach, VA
Good service.
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Dennis Nixon
Virginia Beach, VA
I am very pleased with your work ! Thanks.
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Doug & Mimi Layne
Franktown, VA
Excellent service.
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Dan Coker
Virginia Beach, VA
I suppose I should give a five star rating. Everything was earned. Only one complaint. The fee really doesn't fit the inspection. I'd prefer it to be based on square footage. Maybe it is already. Thank you.
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Lucy Fisher
Exmore, VA
I am very pleased with the service and especially pleased with the owner of the company, very personable but professional.
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Karen Pitt
MacHipongo, VA
Jon at Bug-Master is wonderful for many reasons. I called on him for services for the first time and if it were not for him being so thorough and honest during the termite inspection, I would have ended up purchasing a home that would have bankrupt me to fix had the deal gone through. I found another property and needed another termite inspection and despite his busy schedule, Jon made himself available once again within 2 days of receiving my call. I am thankful to Jon for his knowledge, flexibility, and for providing a great service.
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Sandy & Michael Martin
Virginia Beach, VA
I highly recommend Bug Masters to anyone looking for a professional, courteous company to handle all your bug exterminating needs. I have been a customer for around 10 years & have had the pleasure of doing business with both John & Cody who have always been there when I needed them & never disappoint me with their great service & friendly personalities. They get the job done in a timely, professional manner always.
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Ravi & Sudha Garimella
Virginia Beach, VA
Thank you for your service.
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Rose Bernyk
Virginia Beach, VA
Great service.
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Stan Holman
Virginia Beach, VA
I have no complaints at all. Service was quick and Cody was very helpful. I will be using you in the future should a need arise. Sincerely, Stan Holman.
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Kevin Mayfield
Virginia Beach, VA
Very thorough, and knowledgeable about their work. Very satisfied with the results. Would recommend.
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St. Andrews United Methodist Church
Virginia Beach, VA
Not professional.
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Kathy Jones
Portsmouth, VA
So glad I chose Bug Masters. Next day dead or dying bugs. Enjoying my patio in the evenings now. Late nite kitchen bite no fears. Explained everything. Thank you Bug Masters you are the Masters at what you do.
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Lisa Deshong
Hampton, VA
BUYER BEWARE!!!
I started using Bug-Masters, LLC in 2014 and have been pretty satisfied with my pest and termite control. There were times where he would miss my bi-monthly treatments and try to make them up later. Recently I have personally seen how Jon works behind the scenes and at times it has not been pleasant. Jon is not only unprofessional, unruly, but belligerent, not only to his customers, but his employees. His pest and termite contracts are "tight" meaning, you can't get out of them. He tries to work with you, but always to his favor, and if you contradict him, you are sent to the attorneys, with additional fees. Example, why would you go into an apartment complex to treat someone's apartment fully knowing it was not right. Now you have this person not only in a contract that they cannot use, but is against the complexes lease and the tenant is now in a predicament. Jon could easily cancel that contract but he wouldn't because he has them in that contract and he will get his money regardless. Make sure you cancel your services by CERTIFIED MAIL, or he doesn't honor them, well maybe he would if your a friend. See, he picks and chooses who he will work with and who he won't. Beware if you get into a disagreement with him, he becomes confrontational, he feeds off that, and can be down right rude. I have heard it with my own ears on several occasions. Then he will decide to asses late fees to your account, months later because he decides to. Look at other reviews, these people are not lying. You may want to take a screen shot of this review, I am certain that Jon will try to say that it is "illegal" in some way and want it taken down. |
Larry Schaffer
Hampton, VA
I got a contract with bug masters an I'm so glad I did. I dont worry about anything. If I see something I just call John an he or someone from his team is here. I need a termite inspection because I'm selling my house an scheduled but for the wrong date. I called John an he arrived within an hour. He you need an exterminator at a great price an awesome service call Bug Masters.
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Thomas Lancaster
Chesapeake, VA
Jon and Cody came out after hours to do an inspection for our closing. They were prompt, informative and thorough.
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Gary Guy
Portsmouth, VA
Great service, no bug problem since hiring Bug Master for service.
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Jason Brown
Virginia Beach, VA
They took care of my issues & I highly recommend them‼️.
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James Sturgis
Cape Charles, VA
I did not have a terrible problem with mice- so I thought. Now that they are gone, I was wrong and in denial. They were awful. I no longer worry about plates and cutlery in cabinets and draws. Never a thought one might run out in front of company. Even the dog food bin is safe. What a small price for such peace of mind. They rock! Always just a call away! I highly recommend them, no matter the size or age of your home. Everyone deserves this.
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Katherine Sturgis
Cape Charles, VA
Great service, great deal with regular scheduled plan. Thank you all.
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Robert Stewart
Virginia Beach, VA
Great service from you guys just you need to let people know if you're going to be here in morning or afternoon to make sure people will be home not a recording sayings sometime today.
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Rhe Greenwood
Virginia Beach, VA
Bug Masters came to my rescue after dealing with multiple other companies. They did what they said they would and exceeded my expectations. I will never use any other bug treatment company.
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Patric Baxter
Virginia Beach, VA
After a few treatments the ants in the house went away.
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Brittany Nichols
Virginia Beach, VA
Bug Masters is always professional, on time, and there whenever I call. I have had them over a year now spraying quarterly, and even got them to spray for mosquitoes in the summertime. We have always had a really Bad mosquito problem. I have a two year old and we were able to enjoy outside all summer without one mosquito. Every issue I’ve ever had has been resolved in a very professional manner. I even forgot to pay a month due to the mosquito treatment being very often and they were very gracious. Amazing company couldn’t ever give them enough stars.
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Rhiannon McFerren
All employees are super helpful and friendly!! Always understanding if you cant pay right away but its important you do pay. These guys are a small business and they need our support!! They are great recommend for sure!!!!!
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Mona Grainger
Virginia Beach, VA
John does a great job getting rid of bugs and rats! Not one bug in the house since he started treating our home and outside perimeter and he is nice! M. Grainger.
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Lora Willett
Virginia Beach, VA
always communicates with me regarding service.
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Carolyn Walsh
Virginia Beach, VA
I am a new client who is looking forward to working with Jon.
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Tosca Bakery Of Brooklyn
Norfolk, VA
On time, thorough and extremely professional.
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Jeremy Hix
Virginia Beach, VA
5 months on and no bugs in sight. Very responsive and forthright.
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Deron Payton
Virginia Beach, VA
Outstanding service and timely.
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