I paid extra to have my home done inside and out. I waited for the service tech to come to my home on our appointed date, he did not show up within that time frame so I had to go to work. The tech came while I was at work and was only able to spray the outside since I could not be home. Not only did I not get what I paid for (the inside was not done) but the main problem I had outside was a hornets' nest on my porch which I specifically pointed out during the initial visit with the tech who signed me up with a contract. That was my first visit...which I paid $125 dollars for. The second visit I didn't even know they were coming so again I wasn't able to be there to let them inside of my home. When I called to complain and cancel my order the woman was very dismissive of my situation and let me know they would still be charging me this month, $95 even though I was canceling my service and had not received what I had paid for. I will never use this company again and I will let anyone and everyone know of the poor experience I had with Terminix. I would not use them if I were you. They took my money, didn't do what was promised and their customer service department didn't even try to help me.