Everyone I dealt with was friendly, knowledgeable and accommodating. If my back door hadn't been left wide open with my house key in full view, and tools from my garage had been returned rather than left on the ground outside, I would have given a 5 star review here. I'm very happy that my uninvited furry friends are gone, and I wasn't successful in taking care of the problem myself, so I'm very grateful to the Catseye team overall.