I just thought I’d give you a preview of what I will be posting online everywhere I can possibly find a place to review. Never in my life have I dealt with a company as incompetent as yours. List of complaints are as follows:
I paid for a green to clean service, new filter, new pool heater, and continual cleaning service. My pool has never EVER been vacuumed by your company. I never received a new filter, even though I paid for a brand new one. How did I find this out? My heater wouldn’t work so I checked the filter and come to find out it has never been changed since we moved back in after the a hurricane caused enough damage to keep us out for over a year. Suffice to say it was dry rotted, brown, and completely falling apart. I am extremely fortunate that my pool pump was not destroyed because of this. I will officially be cancelling my service Monday. I just wanted to let your company know the type of work you are paying your people to do. Your routine clean guy dumps in some chemicals, skims the surface and does nothing else. I brushed the pool to make sure after they left, plenty of debris came off the steps and bottom. I have a list of other issues but I’ve wasted enough time on this review. Thank you for everything you have done.