Economy Pool

So far, so good. Making progress on the “green to clean” phase.

My experience with Brandon was great. He was pleasant, respectful, professional, helpful, and dedicated. He answered any questions that i had. I learned a lot more about my new equipment and new marcite along with my part in pool maintenance. He explained to me the settings on my pool pump, and what not to do with releasing the pressure valve on the filter.
The pool was perfectly cleaned and spotless when he finished. He did a great job.
Brandon is surely an asset to your company as are the other employees that came to my home on the 24th. I know that i made the right choice with Economy Pool Service.

extremely unhappy.

Good so far. I wasn't there. Had hoped it would be vacuumed since mine broke. Maybe next time.

A couple of days after we moved in here Brandon came and signed us up with your pool service. At the time that we signed the contract Brandon told us that after one year the salt converter would be ours to keep. We gave him a key to our front door, which was lost or taken by the first technician when he left the company. It was never returned so we had to have our lock rekeyed. We never know when anyone comes here as there has not been a tag left for months. When my husband called to complain that no one had serviced our pool for several weeks, the manager was VERY rude to him. When we told them we wanted to discontinue their service they told us that they would be out to remove the salt converter! My husband explained that Brandon told us that it would be ours to keep after a year (it's been two years). He was told, "Well Brandon is no longer with the company." It shouldn't matter whether he's with your company or not, promises should be kept. You are liars and cheats.

Brittany is doing a great job.

Everything is good.

Jason is excellent!

Noticing lots of dirty foot prints on pool deck.
Please use other entry to avoid this issue.

Equipment was installed quickly.

Oh wow, perfect timing. After speaking with Brandon and obtaining pool service, Joey showed up on 4/7, tested the water, checked the filter and skimmed the pool. He advised he could try to clear the stain on the pool but didn’t have the chemical with him. On Tuesday 4/19 Brittany was by. On 4/20, I called Brandon about a green/yellow algee that had developed between 4/7 and 4/19. He advised Brittany had found it Tuesday and someone would be by 4/21 or 4/22. When my mom advised me no one came 4/21, I text Brandon and asked why Brittany had not addressed the algee on 4/19. Now it’s 4/22 and my mom has not seen anyone responding about the condition of the pool. With the pools condition I would expect someone to make their presence know yo her. Communication is key if appointments are going to be missed or when service is provided. Maybe someone can contact me about this problem. 615-390-5366 Cindy Reeves.

It is too soon. I missed George when he was here this week. I hAvE NO IDEA WHAT service he provided.

Fabulous company. Staff friendly and knowledgeable.

Well just signed up April 6 this week would be the second service call and no one has shown up. Today Thursday I was scheduled for Wednesday’s. Not starting off to good.

Shane started with our pool last Wednesday and immediately found an issue with one of the feeder pumps. He was able to fix and get it running and did additional tweaking this week. The pool looks amazing and the water is very clear.

Does a neat job, quiet and efficent.

Economy pools charges extra and when questioned showed me a contract I never signed. I cancelled their service but they sent me a $98 bill anyway stay one step ahead and use one credit card with their autpay so when it's time to cancel, don't deal with them, just cancel the card. If your pool guy doesn't come then don't reimburse you unless you call. Their contract has no address to mail their required 30 day required written cancelation notice nor do they inform you of the consequences of canceling without notification. Underhanded company.

I don"t understand why it"s so hard to have someone here to clean the pool! We have tried numerous times and to no avail. The last technician left a double gate open and left. This week no one showed up at all!. I"m not happy and texted about no one showing up and we were told that he would let the the office know in the morning. So we have a dirty pool with no response! Absolutely ridiculous to pay for a service that"s not being fulfilled.

right on time.

Terrible Experience! Lets hope they make it right!Read below!

Good afternoon, my name is Mitch and i live in jacksonville, fl and i spoke to a super nice lady in the office two weeks ago and paid my monthly bill and asked to be billed quarterly and she was great i believe her name was tammy.

I was concerned because then they missed a weekly stop in on the 17th and i called and she issued a credit and assured me someone would be here on the 24th and i told her well its supposed to rain again that day but if they miss it because of rain make sure they are here on the 25th because i did not want it to get worse. They never showed on the 24th or 25th and i wasnt able to use my for the second straight weekend and nows its completely green and on top of that it has had a turtle swimming in it now for two weeks as well.

Today is the 30th and i havent heard back from anyone i have left several messages after waiting on hold and no response. I hold they come tomorrow but i need a plan of action to get my pool back operational by the weekend as i am having a get together on saturday afternoon.

A manager, owner, somebody needs to call me today or in the morning and we need to get this resolved. I own several businesses and this is not the customer experience you want anyone to have.

Not to mention i also use yall on the pest control side as well so i am multi repeat monthly/quarterly customer for different services.

Terrible!!!!!

A ok.

So far, so good - service tech has only been out once however. We’ll see as time goes on.

I am very happy with my pool technician. He is very knowledgeable and has made recommendations that I have done and am very happy.

Happy with their service four star.

Really like our pool man, he’s very knowledgeable and personable. He keeps our pool in tip top shape. We never worry about the grandchildren swimming 😎.

Always pleased with our tech, Rob Escobedo. He keeps our pool in nice condition.

The pool has sand and dirt on the bottom that never gets cleaned.

The guy never shows up to clean our pool . once again he didn't show up you are fired!

not yet hopefully it will improve.Barbara McDermott
DID YOU PUT A NEW FILTER IN???????????????????????

satisfaction poor. still waiting how it is going.

Good service.

We have not received any service at this time.

Very happy with Jacob. Thank you.

Consistent service. Thanks.

Pool needed some love today. Your tech came and made the pool shine! thank you.

John is amazing!!!

They lie when signing you up and don't credit no shows unless you call and request it. Horrible business.

Economy’s contract is on life support with me. Your negligence resulted in my pool becoming a green slime pit. 3 successive days’ visits/ cleanings/ treatments brought it back.

Was nice to meet nd chat with our new service providerJacob.

Efficient worker.
He must latch the screen door that he preferred to be unlocked. Cat can push out if left that way. (2 times) The other one should be relocked, if opened. Otherwise seems just fine.