Economy Pool

As I am not there I can not rate your service.
Please forward any bills for Bruce Rice at 295 Venice Golf Club Drive to: 1811 Thornton Ridge Road, Towson, MD 21204, or email to bruce.s.rice@gmail.com.

Great service. Very thorough.

Pool dirty. Not serviced this past week as was agreed. Please send pool tech on Monday Am the 6th
Thank you
David Berg
612.940.5739.

Jason is doing a great job with our pool. He is very knowledgeable and does the works he says he does.

This company does not communicate, provides horrendous service, poor quality of work, and frankly there is nothing redeeming about their offer.

I was lured into working with this company by a Sales person offering a free salt water cell install. I was able to keep the cell as long as I maintained monthly service. I thought it was too good to be true, and I was correct. I gave the company two and a half months to get it together, and they never got close. They showed up for the first cleaning on the appointed day, and that was the last time. anything good happened. I had to call every week after missed appointments, and there was always an excuse about staffing problems. At first I was lenient and gave them time to staff up, then when the problem persisted I asked to speak to someone that could describe their business strategy to care for their customers. No one ever called me back, they couldn't even take ownership of a simple return phone call. When they did come (sometimes missing complete weeks) they wouldn't complete cleaning, neglecting details like the polaris bag. 10 weeks of unfulfilled promises, moving my cleaning day with zero communication...randomly showing up on weekends even. That is my journey. I am a level headed, reasonable person, but this was the worst experience I have had with a business. I am not sure how they keep customers. There are many other options for good pool service, so please steer clear of this one.

the worst company I have ever dealt with I am looking for a new pool service co I cannot wait to leave.

The pool vacuuming could be better.

I have called twice this week.
I have green and black algae.
This has been present for two weeks.

Thomas Kub, 131 Graham St SE Port CHARLOTTE Fl.

One Star terrible service. Customer service is atrocious. Never return calls - even though they insist they do. This has happened repeatedly. They only "return" calls when credit card number changes. They must have too many customers and simply cannot provide good enough service for them. I tried rectifying the problem with their phone system and explained what was wrong with it, but they simply denied there is a problem. So be it.

Just started with this company and so far pleasantly surprised.
Good workers and very efficient response. So far so good.

Great company! Very easy to work with and provide exceptional customer service.

We have been using economy pools for a couple of years and most of the time have been happy. A few glitches here and there, but always settled.

We have a very hard working girl named Marissa and she is GREAT!!! Better than most of the men.
Please, Economy Pools, take good care of her! She is excellent!!

Always prompt and polite Would highly recommend.

Comes on time. Does a good job.

Yes, Good service technician new to us within the last few months.
He does a great job cleaning the pool, etc.

not happy with service office personal will be looking for a new pool company to serve my accounts.

Your service is awful and company is poorly run. the technicians are changed out constantly. The only reason we've stayed, is Andy. We are at the end of our rope and would not recommend you to the numerous neighbors that ask if we are happy with Economy Pool.

I am not happy with the service you are providing. I have been paying for poor service. I could have my tenant take care of what you do. They clean the skimmers there self and skim. They do a half done job.
As for checking my equipment not happening as there is a coupling that has been leaking.
I need to have you call me and either renegotiate or arrangement or I will make other arrangements.
It is not brain surgery what you do.
Ted Mechnick
732-915-6391.

Not happy at all.. Supposed to use a HammerHead to clean leaves/dirt from pool each week. You are NOT DOING THAT. If this situation does not improve I will be changing companies/ Bud Warren 2639 Pursell Circle, Sarasota 34232. Cell 770.789.1722.

No. Pool is dirty. No chlorine in container.

Terrible quality control.

Our Pool Tech Jason is wonderful!! He is always smiling Especially when we mention his " Gilligan Hat" or Harley's. Love to always look forward to him servicing our pool!!

Initial service was great! Chris was very helpful and answered all my questions. I hope this level of customer service continues. Thank you.

Haven’t seen anyone attending my pool. Supposed to coming on Mondays Last card left of status of pool Nov 21 ??????

I am not at the property but I hope that those who are servicing the pool watch to make sure that the water level is either drained or filled as required to allow the skimmer to function as designed. Water level should be controlled to be below the top of the skimmer opening.

Was perfect for years. Pool condition has been inconsistent for the past 6 months. Office staff listens. Just Frustrating.

There was a lady that came to service my pool this week. She did not clean or brush my pool. I was there at the time. I pay for full service and I expect to have my pool cleaned and brushed and chemicals each week. If they do not want to do that each week, please let me know and I will get another company to do my pool. Thank you.

Economy Pool Service is Back on Track with our New Tech Jim in S. Venice. Honestly, we did have issues with this service, and I almost quit them after using them for many years, but before I could do that, we were assigned a new Tech, Jim, and he provides us with great, reliable, and friendly service like we used to receive from Economy. Great job Jim, keep up the good work!

Worst company ever.   We turned our pool over to Economy Pools 7/02/19 in clean usable condition.  That was the last time the pool was usable.  Each week the pool became worse.  We sent pictures each week complaining the pool is green and unusable.  It is now 9/30/19 and the pool has gone from green to black.   When they cut the plumbing to install their salt water setup they cut our clorinator so close I don't believe it can be installed again.  Then they broke the pressure gauge on the filter and it has not been replaced.
We cancelled our contract a week ago and they still have not removed their equipment.  I have all correspondence and pictures from each week and have hired Cool Pool Pros to clean my pool and take over maintenance.  They are giving me a report with pictures documenting the condition of the pool when they took over service.  I am sure I will need all of this to pursue legal action.

Stay away from this company by all means.

JOE and CHRIS DOING A GREAT JOB AND THEIR FRIENDLINESS AND COURTESY ADDS A PLUS TO THEIR SERVICE.

THANK YOU.
psaluter41@ GMAIL.COM.

No comment at this time. The pool guy should leave a card on my lanai table so that I will know he came to clean when I was not home. Thank you!

Horrible service. We had them out the first time to see what the problem was and the guy didn"t seem to know. My husband then decided to go with the salt water system and it was all set to go for installation the next day. The next day came and then all of a sudden we needed to coat the pool first. Why it was decided before hand, I don"t know?! Then it was scheduled to just clean out our pipes and fix what we have, NO ONE SHOWED!! We called and then he said someone will be out still. Well guess what NO ONE CAME! We called again no answer and no call back! Our guy was Todd Davis. Now we are stuck with a dirty pool and still no one from this company has returned our call.

We are not entirely happy with your service. We had two service calls and the pool was not vacuumed or the filter cleaned at either.

I had to pay for poor customer service, a broken part and a green pool.

The company doesn't communicate with the customer. This lead to them neglecting my pool, which lead to the destruction of an integral part of the filtration system. It took them months to get my pool swimmable. They grudgingly gave my less than two months in compensation for their sub-quality service. After I cancelled service, the company then never sent me a final bill, blamed me for not paying, and put me into collections. Watch out for this company. They are snake oil salesmen.

They don't come even close to a one, but what can I say, there's nothing less than one.

Dependable. Pleasant service personnel. Easy billing system. Parts procurement and installation. I couldn’t ask for anything more!

I am a new customer and recently had the low salt light come on the pools salt generator. I called the office and told them I had a problem and ask them to have Joe my pool guy call me. After two days and three phone calls and no response I was not happy. I went to the retail store in Venice last Saturday with a picture of the equipment that showed the warning light own and the lady looked up my account and gave me a 40lb bag of salt to add to the pool to get the generator back working. She said she we send a note to the area manager and they would send Joe out. I still have not seen Joe. The response from your company is pathetic. I am not a happy customer. Dennis Stein Cell 785-224-3795 Home 941-408-7516. Please give me a call.

Poor service, no one hardly answers when you call. no one returns phone calls when you leave a message or if you happen to reach someone. they keep billing me and i cannot cancel service because no one will speak to me. going on two months now. they want me to pay for service but no one hardly shows up to clean my pool. i have to call them to remind them to provide service. i end up paying extra by testing water myself and adding chemicals. when i signed on for service they said if i ever wanted to but the salt cell generator I am leasing they would give at a prorated amount based on the time i've been leasing. they lied, they want to charge me the same it costs to purchase new. through my job i have a lawyer on retainer. so i may pursue legal action because im not going to have my credit ruined because i wont pay a bill for service i dont receive. stay away from this company by all means. may contact information was provided in the review, let's see if they call now.

Service has gotten better. Still need tech to leave card after service if we are not home.
Kind of concerning that there has been soo many different techs.

We were ready to cancel service with this company until today this new pool guy showed up. The last few guys that came out didnt even spend 5 minutes at our pool!! This man spent an hour meticulously brushing our walls, used soap on our tiles ( i have NEVER seen a pool guy do this), cleaned our filter, AND vacuumed. When he was finished he knocked on our door and introduced himself. Very professional and clean cut. We will keep service and see how James works out. Amazing how much of a difference it makes to have someone dedicated to their work.

No, not happy with your service so far. I received pictures of my disgusting green pool from my yard man. It was gross for 2 weeks, and was told when I contacted you that I needed a pool part. Why did I have to call and complain to find this out??? Not impressed.