Economy Pool

I just thought I’d give you a preview of what I will be posting online everywhere I can possibly find a place to review. Never in my life have I dealt with a company as incompetent as yours. List of complaints are as follows:
I paid for a green to clean service, new filter, new pool heater, and continual cleaning service. My pool has never EVER been vacuumed by your company. I never received a new filter, even though I paid for a brand new one. How did I find this out? My heater wouldn’t work so I checked the filter and come to find out it has never been changed since we moved back in after the a hurricane caused enough damage to keep us out for over a year. Suffice to say it was dry rotted, brown, and completely falling apart. I am extremely fortunate that my pool pump was not destroyed because of this. I will officially be cancelling my service Monday. I just wanted to let your company know the type of work you are paying your people to do. Your routine clean guy dumps in some chemicals, skims the surface and does nothing else. I brushed the pool to make sure after they left, plenty of debris came off the steps and bottom. I have a list of other issues but I’ve wasted enough time on this review. Thank you for everything you have done.

Very good jod.

True professionals thank you!

Yes, we are happy with our initial service. Brandon, when you have time, we'd love to have you walk through and educate us on our pool system.
Julianne & Pat.

Economy Pool has been very responsive to my concerns and issues. Very happy with the service provided. Thank you.

Not very happy. Tried to email and call no one ever responded to me. Very disappointed in this company. Pool guy comes out and my pool still looks the same he cleans it one week and adds chemicals the next? I was told I would have a cleaning and chemicals every week. Pool guy is lazy.

Excellent service very punctual.

Poollooks very nice.

Thank you.

Teresa did not show up today as promised. Harry Hubbling 3506 Tundra RD Venice.

Great service so far.

Welcomed your salesperson who said you could keep the pool clean for our VRBO guests. After 2 weeks of service, our first guest's first comment was, " I thought you hired a pool service." A photo from that guest looked bad; would have been detrimental to our new business. You took a photo of what you call dirt that looks exactly like what you had told me was algae. In that I may be confused, I asked for a call. All I got was a text suggesting I spend forty six hundred dollars on a new filtration system; ours, you say is DE. But, you directed I get rid of the new bag of DE media that was already on the property. So, what is our filtration system? Is our pool dirty like our guest claims? Waiting until a customer photographs the pool is a poor time to let us know you can't do the job.

Worst company ever dealt with and I don"t think it was the workers fault. Never cleaned pool properly would charge us even when no one showed up and wouldn"t refund what they owed us. Don"t give them your credit card.

Great service and always an immediate response when needed.

My pool looks and feels amazing. Thanks.

Pool looks great! Looking forward to meeting tech tomorrow.

It’s okay I think.pim.

Excellent service -very knowledgeable, turned the green pool clear!!!!

No one has gotten back to me about conversion to a salt water system. The people that I have met have had great customer service.

I'm very pleased....

So far excellent. All your staff seems very knowledgeable.

Not particularly. Being billed for full cleaning & only getting a chemical check, not coming back to complete the full cleaning I have a problem with.

The pool looks great after their cleaning!

Great customer service!!!

I’m very happy with the service provided.

Thank you.

Thus far, my first service was a day late. And I can not even tell if the second service, that I was charged for, even happened. When I arrived home on the date of the second service the water in the pool was cloudy and there was dirt on the bottom of the pool. Very dissatisfied with this company.

We have only been using economy pools for about 3 weeks but so far we are happy with the service.

pool techs were polite and professional.

Thank you.

Great service was take. Care off. Five stars.

George is very efficient and thorough. Appreciate the service.

I am not using your pool service@ this time, but I will definitely use your service in the future if needed. Thanks julie H.

We couldn't be happier. George does a fantastic job and the results are obvious.

I would choose a different pool service as Economy Pools does not answer their phones/emails nor do they care to foster a relationship with their clients. I have not talked to a single person since starting service with them. They do not reply to issues or questions you may have and definitely do not want to talk to you if you want to cancel service.

I am satisfied thus far but now there are some issues with mold that Jimmy is trying to rectify. He said he would clean the pool filter next time he came. In the nineteen years since we built this house we never had any issues with mold so I hope that the problem can be fixed. Up until 06/02/2023 when my husband had a massive heart attack he had taken care of the pool with never any issues even after being without electricity for 8 days during Hurricane Ian.

I believe my maintenance plan of weekly service includes brushing of the pool sides and bottom. I don't believe that has been done consistently, as there is a lot of algae accumulation that I have been having to brush, day after the tech comes...
I am not living there yet so unfortunately I cannot observe the service call visits personally. But please reach out to my tech and ensure that she knows to brush weekly.

After 3 weeks of weekly service my pool is not in good shape - in fact, worse off than before. Green algae in the pool now makes it look unsightly and possibly unsafe to swim in. Unless Economy Pool gets it together soon I’ll be looking for a better service elsewhere.

yes can you have someone call or when the cleaner comes have him talk to us about the motor see loud and needing replacement. Or just give me an estimate.

We have only had your services for 3 weeks, but to far, so good!

Did you perform service? My contractor said the pool was clear but not vacuumed.