Economy Pool

Salt water pool - Purifier in alarm showing 93lbs of pool salt was required - Tech added ~50lbs and cleaned salt cell and reset alarm on control panel. After a few days of operation, low salt alarm enabled showing 53 lbs required. Went to store a bought a 40 lb bag of salt and added to pool and alarm automatically reset itself and has been operating now alarm free for 7 days - Tech should have added two bags of pool salt in lieu of a single bag at time of bi-weekly service.

We are no longer clients. Your salt water systems was picked up 11/17/20. Please update your systems and employes. Thank you. Claude and Effie Rodriguez.

Sign left behind says filter was not cleaned. I expect it should be cleaned every cleaning.

Sales rep came out to my property, Brandon, was extremely helpful and a great asset to your company. The service technician was also very good.

Very happy with Economy Pool. I spent over a $1000 in chemicals and couldn't get rid of the green. They did in a few days. My pool has stayed clean every since they started. Great Job!!!!!

Employees are nice but a bit pricey. was supposed to have a saltwater piece added to my pool and still hasn't been done. not real happy with that.

Some weeks are better than others. As always, Andy is awesome.

very happy.

I really like the service Ivan has giving me. He is very polite answered all my questions and explained all my concerns.

Eric does a nice job for us.

Terrible service! I had a consultant come out and assess my pool. We signed a contract. Upon the very first visit by the cleaner, he refused to clean it unless I signed up for an additional $300 service (which I did not need, I can assure you). I called the service manager several times, who never even returned my calls. No one did. I eventually got through to a service representative who said they are "reviewing my case." My case? I called the next day and they said they are not interested in servicing my pool (no further explanation). I guess my money isn't good here. Several words I would use to describe my experience with Economy Pools: Duplicitous, Dishonest, Frustrating, Inconsistent, Unreliable, Difficult to contact, and Dismissive, Rude.

I would rather deal with the IRS than deal with Economy Pool. Stay away!!

Nice job this week!

Ivan successfully Installed the filter tank O-Ring. Thank you.

So far so good.

Prompt, thorough, friendly service.

Beware , very dishonest.

Good service.

Satisfied with service.

I am not happy, my pool looks very duty.

I am very happy with your service.I do not have to think about maintenance I just enjoy the Pool.

Not really. Had to see dr twice due to war infections. And I never got ear infections in the past. Salt and chemicals are not being balance properly lately. Also, no notices of visit for past couple of months? Does this mean no one came for two months?!

Yes we are very happy with Ivan ! He’s very knowledgeable and does a great job of maintaining our pool !

Very disappointed the days for service of my pool changed. Also I had to ask the company why my pool pump wasn't turning on for several weeks. It turns out after I asked the pump was broken but when would they have told me? Also I had a raccoon poo in my pool Thursday morning and called for emergency support. They called the next day (today, Friday) to have me agree to a $35 charge and scheduled the emergency visit for the following Monday when my normal service is that following Thursday (or now Friday).

Also they missed a visit in May. When I contacted my technician he said he was there and sent me a picture. The date on the picture was for the last service when I checked picture details. The next time he came out he left two door signs in my back yard. One was for the missing week. While I leave the signs out back I look at them each week and know when one is added. I was ok though - he said he got busy and sorry when I said something. But now I can't swim due to raccoon poo disintegrating and I am so unhappy with the service. Wondering what I am paying for...

Yes. I’m happy with service. Prompt and professional.

Very disappointed that I was not informed of new day for service. From Friday to Wednesday. 19 days w/o pool service. Courtesy and good business practices would have been appropriate.

Our service up to this point has been hit or miss. I am confident however that if our new tech George is our permanent tech that our issues will no longer be an issue.

Yes! Pool looks great and all the pool people are very nIce.

Reasonable rates and great service!!

We were having difficulty recently with the service level. But you were responsive to my last contact and the pool is in good shape at this point. Thank you. Your customer service was very good.

My tech is George. Very personable. I'm pleased with his service. He is a credit to your company.

Excellent communication and service.

I should be receiving weekly service, however they don’t show up for a week but I’m still charged for that weeks service.

I’m still waiting for my receipt to be emailed to me after 10 days and 2 requests for it.

Happy so far.

Economy Pool has provided great service.

I bumped into one of your employees at Walgreens this morning. He walked in without wearing a mask. I said to him "sir you are suppose to wear a mask inside the store". His response was profanity and obscene words. I would never recommend this company to anyone. He is wearing a company shirt, has company car and is on the clock. Gave a poor representation of this company.

Flyer is very miss leading. Salesman told us first month was 39 and 80 each month after. We signed up and no service has been offered (minus very first one). Called to cancel for a week now, no return call, drove over to their office and told we were on a contract. Told we would have a call back. The gentleman was very rude and argumentative. Told them work hasn't been performed. I have pictures to prove. I also told the guy who showed up for the one and only cleaning we had a salt water pool. He didn't have any idea nor did he look. I have asked for an email confirmation of cancelation and was told one wouldn't be provided. Do NOT use this company.

I AM SO DISAPPOINTED WITH THIS COMPANY AND THEIR LACK OF COMMUNICATION. I HAVE CALLED REQUESTING A FIXED SCHEDULED AND THEY CAN'T COMMIT TO THAT REQUEST FOR THEIR CUSTOMER. I HAVE ASKED FOR THE MANAGER LUIS AT THE DELAND, FLORIDA OFFICE TO CALL ME AND I AM STILL WAITING ON HIS CALL SINCE 2 WEEKS AGO. I AGAIN CALLED THE DELAND OFFICE AND THE MAIN OFFICE AND THEIR PHONES SEEM TO BE OUT OF SERVICES? WHAT A BUNCH OF UNPROFESSIONAL MANAGERS AND OFFICE STAFF THAT ARE REPRESENTING THIS COMPANY WOW WHAT A HORRIBLE AND POOR JOB.

Horrible pool service. Pool service people, don't do anything besides show up for 5 min and crank the chlorine in a salt system pool to 90%, to make it easier to "maintain". Then when you email, or call, nothing really get's done. They say they are sending people, then they don't show up. We just took our pool water to get it tested, and it needed a lot of chemicals, that economy was supposed to take care of bi weekly! They were here last week.. no vacuum, no brushing, no chemicals added.. with salt cell light, left blinking.. The one and ONLY tech for my area is LAZY!!! If you're in the New Port Richey, Trinity, or Pinellas FL area's.. DO NOT HIRE ECONOMY POOLS. They don't do anything, and cost you money in the long run. Let's hope they give me last month's payment back, because I paid for a service that wasn't done. And now it's costing me more to care for it, with out them. Don't take my money, and leave me S.O.L. That's not how you do business, I hope.

The pool looks great. We are enjoying our salt water pool.