Economy Pool

My pool has never looked so good!

I have tried for 4 weeks for them to call me about our pool having algae growing, and the salt tower not operating. We have not gotten a call, or service. I am a very patient person, but my patience is gone. I have a green algae pool. Yes I am now angry.

I am still in Tennessee but as long as Theresa the housekeeper is satisfied so am I.

They have only been here twice. So far , so good 👍.

Economy has come out on a bi-weekly basis for 3 cleanings and has not vacuumed, has not brushed, does not leave a card with what was done and has spent less then 30 mins on overall service each time. After the 2nd visit with no real cleaning being done I called in and spoke with Alexis and she assured me that the person who would be coming out the following day would be providing full service and that she noted the account. The following day a person from Economy pool shows up and does no vacuuming, no brushing, no chemical check and less than 30 min of overall service on my pool. I take the time to call in and speak with Alexis who generally will always answer the phone and after being on hold for over 15 min she answers and acts as if I never called in. I question her about the fact that she read something that said to leave a card next visit and she all of the sudden remembers speaking with me and says that she might of not updated the notes when she put them in. After finally getting to the point of the lack of service again and sending pictures of a dirty pool she says that the manger would be reaching me soon and that the best she can do is get someone out on Monday to do the job, this being a Friday after explaining the issues I was having the day before. I wait, no manger calls but actually the same pool cleaner shows up, looks at the pool and then goes back to his truck to leave! I stop him and ask him to come to the pool and once we reach the pool I point out the obvious large amount of dirt and debris on the floor of the and he goes on to say that he was never informed that he should vacuum every bi-weekly visit, his vacuum does not work and that the pool looks clean to him so clean that he would like to show me with his brush. He goes back to his truck brings a brush pushes it along the bottom step as you walk into the pool and a cloud of dirt follows the brush as he pushes and he looks up and says " I see what you mean now". DO NOT waste your time.

Monthly fees going up and we do not know the reason no communications what so ever. Scheduling is our of whack.

VERY HELPFUL, THANK YOU, BRANDON!!!

We canceled service after 1st day!!!

Pool looks good now,finally. We are still waiting for your mechanic to come over and fix our salt cell.

I am not happy... They are supposed to come twice a month... They have come twice in two months.

Looks very nice.

Some pop-ups are not working.
Thank you.

We have just started we you guys and we couldn’t be be happier. Thank you Joey and Brandon.

Brittany was very helpful and accommodating. We are new pool owners and know little about it. She explained everything very well.

We hired economy pools 3 weeks ago. They came out once and then never again. Our pool is green and never seemed to be brushed or vaccum or correct chemicals put in.

My pool looks amazing, water is clear and sparkles! They have been coming out as scheduled.

As far as cleaning the pool everything is fine, didn't meet the guy that did the cleaning but my Mother said he seemed nice. Someone was supposed to have a tool that would open a canister in the water line to the pool that the gasket seems to be leaking air into the line, not the chlorine tablet canister. Someones signal must have gotten mixed up with this because your guy must have thought the chlorine tablet canister was leaking air, it wasn't, and tightened it down way too much. I had to get a stick to get some leverage to open the top. Once again wrong canister. Maybe I can try to be there the next he comes out. The sales rep. I spoke with said that y'all have a tool for this, I don't know.

From day one it was a pain and not reliable!poor customer service on the phone as well
Very very bad experience and no help at all.

I have contract for year and have not had service for a few week. My cap on filter is leaking and I need service. My pool is turning yellow.

great.

The equipment install was very good. The green to clean has taken so far 14 business days and still is not finished so we are unable to use the pool.

After 3 weeks our pool is still GREEN. If you are not coming, please give us a call as we do not like to leave the pool screen unlocked. I have asked to pe put on a before noon schedule.

They will NEVER show up when they say they will. Call center is unresponsive and will not proactively advise if your assigned service date has changed. Techs are unresponsive. Price is reasonable. Service is horrendous.

Pictured is what months of service will get you with this company. PLEASE go elsewhere.

What service? No one has shown up this week!

So far, so good. Making progress on the “green to clean” phase.

My experience with Brandon was great. He was pleasant, respectful, professional, helpful, and dedicated. He answered any questions that i had. I learned a lot more about my new equipment and new marcite along with my part in pool maintenance. He explained to me the settings on my pool pump, and what not to do with releasing the pressure valve on the filter.
The pool was perfectly cleaned and spotless when he finished. He did a great job.
Brandon is surely an asset to your company as are the other employees that came to my home on the 24th. I know that i made the right choice with Economy Pool Service.

extremely unhappy.

Good so far. I wasn't there. Had hoped it would be vacuumed since mine broke. Maybe next time.

A couple of days after we moved in here Brandon came and signed us up with your pool service. At the time that we signed the contract Brandon told us that after one year the salt converter would be ours to keep. We gave him a key to our front door, which was lost or taken by the first technician when he left the company. It was never returned so we had to have our lock rekeyed. We never know when anyone comes here as there has not been a tag left for months. When my husband called to complain that no one had serviced our pool for several weeks, the manager was VERY rude to him. When we told them we wanted to discontinue their service they told us that they would be out to remove the salt converter! My husband explained that Brandon told us that it would be ours to keep after a year (it's been two years). He was told, "Well Brandon is no longer with the company." It shouldn't matter whether he's with your company or not, promises should be kept. You are liars and cheats.

Brittany is doing a great job.

Everything is good.

Jason is excellent!

Noticing lots of dirty foot prints on pool deck.
Please use other entry to avoid this issue.

Equipment was installed quickly.

Oh wow, perfect timing. After speaking with Brandon and obtaining pool service, Joey showed up on 4/7, tested the water, checked the filter and skimmed the pool. He advised he could try to clear the stain on the pool but didn’t have the chemical with him. On Tuesday 4/19 Brittany was by. On 4/20, I called Brandon about a green/yellow algee that had developed between 4/7 and 4/19. He advised Brittany had found it Tuesday and someone would be by 4/21 or 4/22. When my mom advised me no one came 4/21, I text Brandon and asked why Brittany had not addressed the algee on 4/19. Now it’s 4/22 and my mom has not seen anyone responding about the condition of the pool. With the pools condition I would expect someone to make their presence know yo her. Communication is key if appointments are going to be missed or when service is provided. Maybe someone can contact me about this problem. 615-390-5366 Cindy Reeves.

It is too soon. I missed George when he was here this week. I hAvE NO IDEA WHAT service he provided.

Fabulous company. Staff friendly and knowledgeable.

Well just signed up April 6 this week would be the second service call and no one has shown up. Today Thursday I was scheduled for Wednesday’s. Not starting off to good.

Shane started with our pool last Wednesday and immediately found an issue with one of the feeder pumps. He was able to fix and get it running and did additional tweaking this week. The pool looks amazing and the water is very clear.

Does a neat job, quiet and efficent.