Economy Pool

WE WERE VERY HOPEFUL WITH THIS COMPANY WHEN WE DECIDED TO SWITCH OUR POOL SERVICE. MARK, THEIR REPAIRS LEAD, PROMISED THAT A NEW PUMP WOULD FIX OUR ISSUES WE WERE HAVING AND ALSO THAT THEY WOULD TAKE A LOOK AT OUR POOL VACUUM AND GET US UP AND RUNNING. WE SIGNED UP FOR SERVICE AND PURCHASED A NEW PUMP. THE TECHNICIAN DIDN"T BOTHER TO LOOK AT THE POOL VACUUM NOR DID THE NEW PUMP FIX THE ISSUES WE WERE HAVING BEFOREHAND. THEY STATED THAT IT MUST BE A LEAK UNDERGROUND AND TO CALL LEAK DETECTION. WE HIRED ANOTHER COMPANY (AT A COST OF $150) TO COME OUT AND DO A LEAK DETECTION ONLY TO FIND OUT THAT THEY HAD PLUMBED OUR NEW PUMP INTO A BROKEN PIPE. HOW A TECHNICIAN WOULD NOT HAVE BEEN ABLE TO TELL THE PIPE WAS NOT DAMAGED IS BEYOND ME. WHEN I CONTACTED THEM THEY SENT A TECH OUT AND HE SAID MARK WOULD BE IN CONTACT. MARK IS IMPOSSIBLE TO WORK WITH AFTER THEY TAKE YOUR MONEY. HE WAS VERY RUDE AND WOULD NOT LET ME SPEAK AND EXPLAIN THINGS. HE DENIES EVERYTHING. THEY ONLY REPAIR ABOVE GROUND. WELL THIS WAS ABOVE GROUND. THEN THEY SAID OR WELL THE PIPE GOES UNDERGROUND. YES LIKE LESS THAN A FOOT BUT IT DOES GO DOWN A LITTLE UNDERGROUND. YOU CAN NEVER GET ANY HELP WITH ANYONE IN THE OFFICE WITH ANY OF THE ISSUES. THE SERVICE SIDE ONLY OK. THEY DIDN"T TELL US THAT WE NEEDED TO SIGN A WAIVER TO MOVE OUR POOL COVER DURING THE WINTER MONTHS SO THEY JUST DIDN"T CLEAN IT. WE NEVER KNEW WHEN THEY CAME OR AFTER REQUESTING A REPORT WE NEVER GOT ADDED. WHEN ENDED UP HAVING ANOTHER COMPANY ($235 COST) COME AND FIX THE POOL PIPE SO WE COULD ACTUALLY RUN OUR PUMP AFTER TWO WEEKS OF GOING BACK AND FORTH WITH THEM AND THEY REFUSED TO HELP US. WHEN I CONTACTED THEM TO CANCEL A LADY (WHO WAS ACTUALLY REALLY NICE) TALKED TO ME ABOUT ALL THE ISSUES I WAS HAVING WITH THEIR COMPANY AND SAID THEY WOULD COMP A MONTH AND SHE WOULD LOOK INTO THESE ISSUES FOR ME AND TO NOT CANCEL. THE NEXT DAY I GET A CALL AND THEY SAID THEY WERE CANCELING OUR SERVICE. REALLY. THEY LET US GO.

No I am not happy with the service! The sales person promised the company would convert my pool to salt water in 1 weeks time. It is 3 weeks now and it is still not converted. I have a 2nd home which was already a salt water pool but was just resurfaced which they were suppose to add the salt to it and it has been 3 week and they still haven't done it. They are saying a shortage of workers and shortage of salt? The pool guy that comes out is good but the company is not living up to their promisses.

Do not use this company. They don't do anything they say they are going to do and their customer service is horrendous. They don't call you back when you call and complain about the lack of service. I own a company and would never treat my customer the way they do. I again warn everyone don't use this company.

I came into town with my daughter last Thursday. My pool was green. Called them and they said " oh that technician quit and we haven"t been there". I said what the heck. I begged for them to come Friday. They never showed up. I shocked it and put Algaecide in myself and cleaned filter 3 times. I"ve been calling all day. No one answers. This is unacceptable.

Your service tech doesn’t show up. If he shows up he spends seconds only. He did not brushed the pool for month only after I personally asked him for. He broke screen door and and leaves breaker box open and doesn’t turn on pool after testing the water. Unacceptable! I want to be contacted immediately and get a refund for the last two month.

So I called the service number and asked them to come out and take a look and explain to me why the Pool Heater wasn't working. They did come out, but the heater is still not fixed and they never explained anything to me. Kinda concerned as to whats going on with it. Thanks.

Our salt cell has not been working, and nobody seems to care or call back.

I’ve had economy pool service for several years. In the past several months things have gone downhill. They no longer answer their phones nor reply to emails. I had to make several calls, leaving messages, to finally get a response from a new manager. In the meantime my pool turned green...and then greener. It has taken four visits in the past week (plus another phone call or two) to get the pool useable again. The new manager has been quite helpful, but my expectations are pretty low. Not sure I’ll be able to stay with this company.

again today there were posts on our neighborhood social media site about the terrible service from economy pools. i've seen many posts like this over the year. 2 of my neighbors have canceled your service, along with the many on Nextdoor. complaints about service people just not showing up, i have experienced this too. a different person each time, i've also had this. i've heard the same excuses over and over. also there is a woman who answers the phone who is just a jerk and a man who sounds like he just woke up. your people tell me that they have too many pools to do and can't keep up. i've mentioned all this to the people who answer the phone, but either they don't care or economy pools doesn't care. when i first started with you, all was fine. then there were new owners and it fell apart and no apparent attempt to do anything about it. a new girl came to service the pool and said it was her first week. i told her everybody quits and she would too - and she did.

Poor service. Unreliable. Just canceled my service after tech failed to show after person on phone promised they would be there after weeks of no show.

Julio was very friendly and gave the pool a very thorough clean, vacuuming ,brushing all pool floor and sides, including spa. cleaned the the filter. I hope he becomes our regular guy.

per normal four no shows even when regional manager promised they would come out the next time and vacume . They still did not do it as they said the pool was too dirty and needed chemicals in it. Yesterday they came by to tell me they were not going to clean the pool as it had rained earlier and it might lightining. so i dont get what i paid for again. the pool has not been cleaned in since january . they do not do half of what i pay to have done . horrible service. Rick.

I really do not know what is going on with your business. Not only was I billed for no services rendered, not only do I never get returned phone calls, not only is a service guy promised for a particular day and he doesn't show up, on top of all that I ask for your equipment to be removed a week ago and no action taken. I will call again today, but I have to tell you I am close to leaving this type of review on yelp and other internet outlets. I don't know if you guys are understaffed or what, but your service is awful.- Jerry Berman.

I just moved in.
I called that company to take care of my pool
They was the best call I could ever did.
Recommended to every.

No I had multiple problems during my 21/2 years with you. My pool was not cleaned correctly while I was back up North. I had several missed appointments to clean pool because you didn’t have staff. One time my filter was not put back left out for week. Then when I cancelled my service I M being charged 300.00 to keep my salt filter. Even though my contract is more than 1/2 up. I would not recommend you, your customer service sucks. I can live with mistakes but not cheating me. Your office girl is nasty. The pool boy presently cleaning my pool try’s hard. He could use training,.

We have had 6 techs for our service in the last 12 months. We now have problems with our pool and it is so dirty that we haven't been able to use it for the last two weeks. I have had to ask the tech to vacuum the pool and clean the filter more than once because it wasn't being done due to the change to a new tech.

Lately no one is doing work. We have issues and no one is addressing them. Pool has never been this dirty!

I have been with Economy for many years with fine service until now. They always took care for me and I did not know I had to pay more for service now. I do not care for your service man and want another person. He did not make aware of things going wrong and now the Baracuda is not working. No pressure. I cleaned the skimmer myself at 88 yr of age. I need someone to keep me posted on problems and take care of it.

Great service.

Yes, Very Satisfied
Thank You.

Same problem as the others here. No show on promised days. Filter rarely serviced, pool is green thick with algae and no one answers or calls back from customer service.

Once again our pool is too filthy to swim in! In spite of the fact that we autopaid $155 for the month"s service. Utterly ridiculous! I"d love to post the photos of our pool but unfortunately there is not an option for that! Great salesman (Al) but the techs are NOT keeping up with the contract. Beware prospective customers!!

We love Joey! Great “pool guy”. Thank you!

Between tracking mud all over the pool deck, allowing yellow algea to grow all over and failure to close a filter pressure release valve that caused about 14" of water to pump out of the pool I finally gave up on this company. All this happened within 2 weeks and I understand they are having problems getting pool technicians to wrk for them. Stay away from this company as it is not being properly run by upper level management and it feeds all the way down to the pool techs. Save your money and find another service.

We've had a very rough start with your service, and for the most part we are not pleased. The next couple of months will be the determining factor as to whether we continue to be your customer.

When pool cleaners actually get here the maintenance is great! Getting someone here is abysmal I have had 3 missed cleanings in the previous month, no call from Economy notifying me. The days that someone actually comes is not consistent. I must take my pool cover rolled up and your scheduling precludes any semblance of regularity, as an example the pool cleaners generally get here after 10:00AM, today she got here at 07:04 & she didn’t clean my pool ! I’m still sleeping at 7 I get up at 10:00AM and crank the cover back! Please do a better job in regular scheduling!

I contacted economy pool service on Friday & received services within the hour Brandon S was very knowledgeable & informative about the pool system we have & went above and beyond our expectations.

I am sorry to say we have not been happy. The best people were the two who came to clean up messes left by the newer staff!

Aslee is polite, pleasant, and efficient. We are very happy having her care for our pool.😀😀😀😀😀😀😀.

New customer, never owned a pool. Someone came to door day after moving in, and offered service $85/mo no contracts, clean pool and transition to salt water at no charge. Great!!! Went with them. Today was the first service appointment. The individual arrived wrinkled shirt, and only skimmed pool with a net and dump 2 gallons of stuff in pool. Looked at pool still dirt on stairs and lying in bottom of pool, dirty foot prints around edge of pool. I called explained pool still dirty. Person stated well that is a higher charge a month if you want it vacuumed. Say what? That was never discussed and I was told I was in a 12 month contract. That was not discussed as well. Expressed my displeasure they spoke with supervisor and they said nothing they could do and they would terminate my service. Wonderful thank you. Called the salesman that was at my house regarding the issue he said he would call his supervisor and call me back. Still no call back from him. Would not recommend this company ever. And will be sure that my neighbors that the majority have pools I will be sure to let them know NOT to do business with this company as well.

Pool was not vacuumed
Filter was not cleaned.

Had a new tech today. Brandon gave us the best service ever rather than just run through the motions as some other techs have done. Took the time to do things correctly.

Switched to Economy after a few years of not getting what we asked for in our service contract. We have been completely pleased with the pool service and salt water conversion lease.

My first experience was not good. After I called, had on other service but I was not there unfortunately. I hope get the thrust back,give the second chance.

Scott is very pleasant to deal with and I am happy to have a steady person again.
One of your people at some point left the (OLD?) filter cartridge outside its housing for I dont know how long. I rarely go to that side of the house, but it makes me ask questions. Scott took care of it for me.

When we first hired them we had no issues, regular scheduled and friendly service. Then there were ever changing service people and all of a sudden calcium deposits in the pool, plus other little things here and there. It took a while to figure it out and to get it fixed. Despite the hiccups along the way, and me getting upset every now and then, I must say Alexis has been a delight to have on the phone. No matter how upset I was she remained friendly and professional. Also James and Jose are great to work with. In the future we hope all the bumps in the road are done and it"s smooth sailing from here on now. I would still recommend their service.

We are pleased with pool service provided by Economy Pool.

Very happy with the service and e-mailupdates. Thank you.

We're now 18 months into service provided by Economy Pool. Recently, after several months of marginal service and a very recent episode where the technician did not enter the pool area, then left without doing anything, I spent time talking to Alex, Stephanie and Shane and I have been assured that the next service will be done by a new technician, and all will be corrected. Based on my conversations with those able people, I am confident that will be case - stay tuned...

Service still great.