Economy Pool

My new pool cleaner Emma seems to be a vast improvement over my last cleanse Scott. Hope she keeps up the great work! By the way I still have to hear about converting to salt. Haven’t got call yet after calling office. Also please e-Mail me credit for 3 missed cleanings for my new yearly contract, as promised by the office rep!

I am sorry to say we have not been happy. The best people were the two who came to clean up messes left by the newer staff!

Aslee is polite, pleasant, and efficient. We are very happy having her care for our pool.😀😀😀😀😀😀😀.

New customer, never owned a pool. Someone came to door day after moving in, and offered service $85/mo no contracts, clean pool and transition to salt water at no charge. Great!!! Went with them. Today was the first service appointment. The individual arrived wrinkled shirt, and only skimmed pool with a net and dump 2 gallons of stuff in pool. Looked at pool still dirt on stairs and lying in bottom of pool, dirty foot prints around edge of pool. I called explained pool still dirty. Person stated well that is a higher charge a month if you want it vacuumed. Say what? That was never discussed and I was told I was in a 12 month contract. That was not discussed as well. Expressed my displeasure they spoke with supervisor and they said nothing they could do and they would terminate my service. Wonderful thank you. Called the salesman that was at my house regarding the issue he said he would call his supervisor and call me back. Still no call back from him. Would not recommend this company ever. And will be sure that my neighbors that the majority have pools I will be sure to let them know NOT to do business with this company as well.

Pool was not vacuumed
Filter was not cleaned.

Had a new tech today. Brandon gave us the best service ever rather than just run through the motions as some other techs have done. Took the time to do things correctly.

Switched to Economy after a few years of not getting what we asked for in our service contract. We have been completely pleased with the pool service and salt water conversion lease.

My first experience was not good. After I called, had on other service but I was not there unfortunately. I hope get the thrust back,give the second chance.

Scott is very pleasant to deal with and I am happy to have a steady person again.
One of your people at some point left the (OLD?) filter cartridge outside its housing for I dont know how long. I rarely go to that side of the house, but it makes me ask questions. Scott took care of it for me.

When we first hired them we had no issues, regular scheduled and friendly service. Then there were ever changing service people and all of a sudden calcium deposits in the pool, plus other little things here and there. It took a while to figure it out and to get it fixed. Despite the hiccups along the way, and me getting upset every now and then, I must say Alexis has been a delight to have on the phone. No matter how upset I was she remained friendly and professional. Also James and Jose are great to work with. In the future we hope all the bumps in the road are done and it"s smooth sailing from here on now. I would still recommend their service.

We are pleased with pool service provided by Economy Pool.

Very happy with the service and e-mailupdates. Thank you.

We're now 18 months into service provided by Economy Pool. Recently, after several months of marginal service and a very recent episode where the technician did not enter the pool area, then left without doing anything, I spent time talking to Alex, Stephanie and Shane and I have been assured that the next service will be done by a new technician, and all will be corrected. Based on my conversations with those able people, I am confident that will be case - stay tuned...

Service still great.

What a disappointment Economy Pool was. We signed up with them for monthly service less cleaning. They didn"t follow through with anything. We signed a form on the computer for the service and we were told we could cancel at anytime with no fees. We didn"t get a copy of the contract until we told them we were going to cancel the service. Then they slapped on a $200 fee. Please beware of this company they are very dishonest!!!

No I am not.
Two calls to Brandon Stafford, NO Response!

Our security video recorded the guy servicing the pool, peeing in our patio potted plant. My husband called and the manager said "what was the guy suppose to do if he had to go"? Then the manager hung up. Gas stations and restaurants are right down the street. This is unacceptable.

Technician never arrived when scheduled for repair.

NO,,,, I cancelled your pool service.

We are extremely satisfied with the quick response we received when we called about the lack of service for our pool. It had not been cleaned, a new filter was not ordered and was not primed. David came out and serviced the pool the following day.He did a thorough job! The day after, a mechanic was out and cleaned the chlorinator as well as programmed the pool time for us. I went over to Pinch a Penny and bought a new filter and installed it myself. I am looking forward to improved service as I will have renters in the house Jan.thru March 2021, If you need to reach me for any reason my cell # is 570-954-9466 Sincerely, Harold F. Titman.

Trust me, do not hire this company if you live in the Orlando metro area. I can't speak for other areas, maybe they're fine, but our service was despicable. The worst thing is that they lied about cleaning the filter, did not clean it, and ended up ruining our 6 month old pump, and of course would not take responsibility. The chemicals were always off with the pH way to high or way too low. Several times he didn't even show up when he was supposed to. Scheduling was inflexible. And then when I went to cancel, they refused to allow us to keep the salt cell until the end of service, stating "it's out of my control", even though I had it in writing that we could keep the cell until the end. Truly horrible. The free salt cell loan is not worth it, just buy one and get good service.

Scheduled for twice a month, only came once last month. On track for only one service call again this month, late by a week again. Still waiting for the credit from last month. If you’re going to be late servicing our pool would expect a courtesy call starting so. Several messages left on your office phone, without call backs...... horrible customer service.

Terrible Chemicals were always out of balance to the detriment of the finish.

I enjoy having a pool, hate taking care of it. I could never tackle the alge. Now, teh guys come once a week and take care of everything! I can now really enjoy the pool as it's always ready and I never have to mess with it!
Thanks!

Tech was there 7 min and did not vacuum at all
Pool water looks great but needs vacumed.

Salt water pool - Purifier in alarm showing 93lbs of pool salt was required - Tech added ~50lbs and cleaned salt cell and reset alarm on control panel. After a few days of operation, low salt alarm enabled showing 53 lbs required. Went to store a bought a 40 lb bag of salt and added to pool and alarm automatically reset itself and has been operating now alarm free for 7 days - Tech should have added two bags of pool salt in lieu of a single bag at time of bi-weekly service.

We are no longer clients. Your salt water systems was picked up 11/17/20. Please update your systems and employes. Thank you. Claude and Effie Rodriguez.

Sign left behind says filter was not cleaned. I expect it should be cleaned every cleaning.

Sales rep came out to my property, Brandon, was extremely helpful and a great asset to your company. The service technician was also very good.

Very happy with Economy Pool. I spent over a $1000 in chemicals and couldn't get rid of the green. They did in a few days. My pool has stayed clean every since they started. Great Job!!!!!

Employees are nice but a bit pricey. was supposed to have a saltwater piece added to my pool and still hasn't been done. not real happy with that.

Some weeks are better than others. As always, Andy is awesome.

very happy.

I really like the service Ivan has giving me. He is very polite answered all my questions and explained all my concerns.

Eric does a nice job for us.

Terrible service! I had a consultant come out and assess my pool. We signed a contract. Upon the very first visit by the cleaner, he refused to clean it unless I signed up for an additional $300 service (which I did not need, I can assure you). I called the service manager several times, who never even returned my calls. No one did. I eventually got through to a service representative who said they are "reviewing my case." My case? I called the next day and they said they are not interested in servicing my pool (no further explanation). I guess my money isn't good here. Several words I would use to describe my experience with Economy Pools: Duplicitous, Dishonest, Frustrating, Inconsistent, Unreliable, Difficult to contact, and Dismissive, Rude.

I would rather deal with the IRS than deal with Economy Pool. Stay away!!

Nice job this week!

Ivan successfully Installed the filter tank O-Ring. Thank you.

So far so good.

Prompt, thorough, friendly service.