I called because we had some sort of critter tunneling in our flower beds. At no time in my conversations did anyone mention that if it was a mole or something similar that they wouldn't be able to help. That would have been really good information to have before I agreed to an $80 charge for someone to come out and inspect. So, while the individuals I spoke with on the phone and the person who came out to the house were perfectly friendly it was a waste of money that I believe could have been avoided with some transparency up front.