I wish we could leave 0 starts. READY THE CONTRACT CAREFULLY, their "Satisfaction Guarantee" is totally BS. If you are not satisfied they will give you a refund of the last treatment only, guess what, we paid almost one thousand dollars and we are not satisfied, but not getting ANY money back.
We hired them back in April, 2021 and as of September, 20 2021 they haven't resolved our issues with bed bugs in one of our vacation properties. We received 7 (SEVEN) cleared reports saying "no activity found", followed by negative reviews days later from guests that were bitten by bed bugs, causing a huge issue, not even mentioning the financial loss of having to block the house's calendar during summer because of it. Do not hire this company, they are cheaper than others because they do a horrible job. Incompetent managers and employees, we had to get rid of the bugs ourselves and they don't care AT ALL. They don't even respond to our emails, not wonder why they are not on BBB.