Gregory,

I'm so sorry to hear that we didn't meet your expectations. Your feedback is critical to our success. In looking at your account I see where the operations manager emailed and was responding to your concerns. He also left his phone number so you would be able to call him. Hopefully you will be able to contact him and your concerns will be taken care of.

Sincerely,
Ginny White
Truly Nolen of America Inc.