I got exposed to bed bugs at a hotel when I was out of town. When I got home I developed bites, so I feared that I had brought them home. Doug came out promptly & inspected my house. No bugs were found, thank goodness. Doug educated me about bed bugs & things to look out for. He was was knowledgeable & obviously cares about what he does. Luckily, I didn't need any treatment, but if I ever do, I'll definitely call Doug!