My feedback pertains to the office or Customer Service folks. We are very happy with the professionals who come out to do the work. The office NEVER calls to schedule appointments. Our regular pest control person takes it upon himself to call us the day before to give us a heads up we are scheduled. The tech who was to do our termite inspection did not call ahead, and was surprised we had not been advised. We did not allow the interior inspection without any notice.
I am at my wits end with this lack of basic customer service and am close to cancelling all of our McCalls service. Fix it or lose the business!