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Terminix of North Carolina

Pest Control

Wilmington, NC

4.3 · 534 reviews
4.3 · 534 reviews
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Laurel Ackles
Carolina Shores, NC
To Who Ever It May Concern At TERMINX
Copy – TERMINIX On-Line Review – Are you happy with our service
TERMINIX Issue – April / May 2022
4/4 – Monday – We were informed by our Mortgage Broker that the Refinance lender needs our residence to have a Termite/Pest/Bug inspection done prior to Closing. Laurel called several places. None can do it till May.
4/4 or 4/5 – Monday or Tuesday – Laurel called engaged TERMINIX to do a Termite/Pest/Bug Inspection explaining that we need an inspection done asap. TERMINIX stated that they would be here on 4/6 around 10am
TERMINIX required the Inspection fee Pre-Paid.
Pre-Paid $115.00 – 4/5 – e-mail Receipt to Laurel from TERMINIX

4/6 – Wednesday – Laurel and Phil – TERMINIX inspector came (Emmett Gooch) – No termites/pests/bugs were found – Found an Issue with moisture – Informed us that he could not sign off a good inspection until Moisture Issues were fixed. We engaged TERMINIX to correct Moisture issue ($2,700,00). Work to be done on 4/8, starting around 9am to 10am – We were Informed at this time as soon as the Moisture issue fixed, TERMINIX would sign off a good inspection and get that paperwork to us.
Paid deposit of 10% ($270.00) – e-mail Receipt to Laurel from TERMINIX
Also received an e-mail to Laurel from TERMINIX “TERMINIX Multi-Service” for installation of Moisture Barriers and a new Crawl Space Door.

4/8 – Friday – Phil – A TERMINIX employee arrived around 10am and started work on Moisture Issue. Around 4:00pm, The TERMINIX employee said that he completed as much of the work as he could, but the Crawl Space Door was the wrong size and would have to be custom made. I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/11 – Monday – Laurel – Called TERMINIX inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed because of closing on refinance. TERMINIX said they would get back to us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/12 – Tuesday – Phil – Called TERMINIX around 10:30am inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed. TERMINIX informed Phil that work is scheduled for 4:30pm on 4/13 and we should have been notified. The lady on the phone again apologized for us not being notified. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/13 – Wednesday – Phil – A TERMINIX employee arrived around 4:10pm and started work on Crawl Space Door. Completed work around 5:00pm – I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/14 – Thursday – Phil – Around 11am, called TERMINIX inquiring as to when as to when paperwork would be completed and sent to us. Phil also stressed importance of not being delayed because of closing on refinance. The TERMINIX person said that she would contact the Inspector, who has to come back out to verify work. The TERMINIX person stated the Inspector would contact us as to when he’ll do that. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 9:43am – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that the original Inspector should be sending the report via e-mail shortly. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 1:14pm – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that a message had been sent to local office and then sent to the original Inspector. I told them I needed this but 5pm else I would have to cancel closing. He again is sending a message to the manager to get the inspector to send the report.
4/16 – Saturday – Laurel – 9:39am – Called TERMINIX Customer Service – We have a 2-page phone conversation with a Terminix representative. Still no relief.
4/16 – Saturday – Laurel – 9:58am – Called TERMINIX – Called was forwarded to Customer Service as no manager was answering the phone.
4/16 – Saturday – Phil – Spent the Late Morning / Early afternoon in Emergency Room with severe upper Left Chest pains. Diagnosis was pains caused by Stress related to the run around with Terminix.
4/18 – Monday – Phil – 10:30am – Called TERMINIX – They said the report was e-mailed to Laurel this morning. Laurel checked her e-mail. Finally, we received the signed Termite/Pest/Bug report. We printed a copy and downloaded it and sent to our Mortgage Broker.
4/19 – Tuesday – Phil – 4:00pm – Finally Closed on refinance.
4/20 – Wednesday – Phil – Received from Terminix Expected 1st bill in mail for the Moisture barrier and Crawl Space Door.
5/3 – Tuesday – Laurel – Received an email from Terminix - Are you happy with our service?
5/4 – Wednesday – Phil – Received from Terminix 2nd bill in the mail for the Moisture barrier and Crawl Space Door. Also received an unexpected Bill for Pre-Paid Inspection for $115.00. Which Was paid for on 4/5. WTF.
5/12-5/17 – Thursday-Monday – Phil – Answering the email that was sent to Laurel. Are you happy with our service?
Are you happy with our service?
Bottom Line, is that you got to be kidding. No freaking way are we happy with the service of TERMINIX. We got the biggest run around, trying to chase down One (1) piece of paper. One (1) piece of paper. Did I write that right? One (1) piece of paper. Now I’m questioning the work that was done on the Moisture Barrier. Did we really need it? Or was it just an entrapment to boost the cost of the Original Pest Inspection. Then my day in the Emergency Room. Once we have received the bill from the Hospital, we will send that bill along to TERMINIX and TERMINIX will be expected to pay this bill. Then of top of everything, the WTF Double Billing on the original pre-paid Invoice.
We are paying the Invoice for the Crawl Space Door and the Moisture Barrier, as work was done and completed and on the recommendation of our attorney.
All agreements signed and unsigned with TERMINIX are hereby Terminated as of 5/17/22.
Any further contact by Terminix will be considered harassment, and will be dealt with accordingly.
I wouldn’t recommend TERMINIX to my worst enemy.
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