Terminix of North Carolina

0 stars--opportunity for customer service continuous improvement, team.

* paid in full online for annual termite bait station renewal 10/10

* didn't receive any Terminix follow up guidance as to when technician would be coming to the home to assess bait stations to refill, as well as if any termite damage was detected

* after submitting multiple online chats at www.insect.com, I was advised that technician would be coming to the home 10/30 in the early morning

* didn't see technician, vehicle, or any hard copy reports left at the home that any assessment was completed

* when I called Customer Care, was advised that technician was at the home between 10-10:30 a.m.; I was home all day, have an office with a window at the front of the home, and never saw anyone from Terminix

* left multiple online chat messages for written report, asked for technician/Branch Manager to e-mail and call me

* 11/13 Terminix Branch Manager Rick DellaPia advised via e-mail: "You should have received a report from Terminix that simply states if there was termite activity or not. That is the only report that Twrminix provides. I looked at you account and it doesn’t appear any bait was in need of being replaced and the quantity of bait stations at your home is the correct amount.".

It's only been a a week and a half and I'm still finding bugs in the kitchen so has soon as I stop seeing bugs I will pay the balance.
Thank you,
Jackie Moncey.

The communication with the sales person, Brandon has been perfect. He has gone above and beyond in every way. The office member that kept contact with me (while we waited for my very slow contractor to finish his work) has been very nice and helpful.
Brock, the team leader that came to the house for installation was very professional in his communication with me when he arrived. However, there are two things that caused me concern the day of installation.
Obviously the team members are unaware that their conversations can be heard through the floor. Much of the conversation was about their work and working together. But then there was other conversation that used language that we have never used in our home and a couple of topics that are common amount young men, but not while under my living room floor when every word is very clear. I feel sure that had they been aware, the language and topics would not have taken place. I feel that they do need to be made aware.
My biggest concern by far is that today it was noticed that one of the vents was not even inserted totally in the hole when it was suppose to be sealed off! My contractor looked and your method of sealing the vets was only to put styrofoam behind it! They are not even held in. I am disappointed in this because not only am I paying almost $8,000 to secure my crawl space and protect my house but I feel that it is being done cheaply and not securely. I really am confused at this point. My contractor had offered to brick up the vented areas. Now I am regretting that I chose the Terminex system.
The gentleman that came today to put in the drain line for the dehumidifier was extremely helpful and professional. When he saw the vent on the ground, he crawled all around my crawl space to check that there were no more problems. He did find a couple of problems and attended to them. I appreciate that he went above and beyond the service that he came to provide. He assured me that an inspector would come and check the work as well.
Honestly, if it were not for your helpful professionals such as Brandon, my rating would be lower because of the quality of the service.
I want to note that we have been Terminex customers for over 30 years. We had this same service done to our previous home.

very good.

They did a good job.

After a year, I'm still pleased with the service. I had a friendly and courteous technician onsite for my treatment/inspection. competitive price for termite bond.

Overall we are satisfied. I would like a verbal review of what was found on the crawl space inspection completed recently. The report on the internet is not at all specific regarding the results of the inspection. Please call me at 336.829.0102.
Gary Merritt.

Don’t call up and expect service the same or next day. They send a salesman with a contract then you wait for a call to be scheduled. And wait. And when I did finally get a call - she left a garbled message with an incoherent phone number. Customer service is not their forte.

tech knew what he was doing, answered all my questions and was courteous.

All work was done neatly and professionally, both inside and outside my home.
I was very pleased!

We are very pleased with the service. Would like copies of inspection that was done.

The first initial treatment…he bombed and put chemical out.
The follow up…we were told to plan to be out due to him bombing again but when he got here he didn’t and we were allowed to stay. And it also lost numerous things that he did not do when he was here. We were suppose to get another follow up in 2 weeks after that and have yet to see them.

My main concern was the ants outside I did see a tiny break but ants everywhere again therefore no I’m not happy stop feeding them and kill them please thank you.

Not very satisfied with the $2254.00 that was spent to seal crawl space and attic at house to keep snakes and other things out. If I would have known that small wire would be screwed to vents and eves then I could’ve done that myself. A severe over charge for what was done. Crawl space looks no different than before Terminix came. Would definitely not recommend this to anyone.

Good job of getting bats out of attic, communication could have been a little better.

Work done was satisfactory, but follow up could be improved.
Thank you.

Very happy with our exterminator he was very pleasant and courteous.

I do not think traps were checked for termite inspection. Contacted your office and was told someone else would come out. No follow up and no redo. I would like a manager to contact me. Donna Price 704-621-4114.

yes very pleased.

I’m not sure the technician actually goes into my full crawl space for the inspection. He is a large guy. Concerns me.

I am so pleased with the results of your visit. We have not seen one glitter in our home. I would recommend your service to anyone.

no.

I was very pleased with the service he did a great job.

Jim was at my house for the past few days to set the trap for squirrels and then do the roof repairs as I discussed with Logan. Jim was very personable, neat and efficient - even solved a minor pest problem for me. I would highly recommend Terminix!

I'm am impressed with their service. They have done everything they said they would so far. I would recommend them!

I would just like to say how great Chris has been dealing with our ant problem. He's very knowledgeable and thorough in inspecting and treating the issues. He's great with the pets too. I highly recommend terminex we've been a satisfied customer for the last 18 years. Thank you Chris!!

Great work. The units buried around the houses need filling in with dirt. It rained several times after installation and voids around the devices have appeared. Thanks so much. Jpl.

Martin Gardner came by with a quote and he explained everything to us, patiently. Very nice to talk with a representative of the company that didn"t use strong arm tactics! He was soft spoken and kind. Understood our issues. We were impressed with his knowledge.

Very pleased.

From the beginning the service was not as expected. It took over 4 tries to get the vapor barrier in the crawlspace and while my lawn was treated for ant hills there seems to be more ant hills than ever before. There was confusion about the times and dates the workers were supposed to show up and no follow up as to how the job went or if I needed any additional services. I would like to cancel this service immediately!

Excellent and prompt service.

Great people skills and great work.

Terminix rep.checked =Seth completed check +tried to setup plan with credit co.Seth was very courteous=& of value to terminix.

Awesome dude!

We have recently consolidated all our pest control to Terminix. We had different representatives touch base and update all our pest needs. The men were Logan Capps, James and Jim. They all did an excellent job taking care of our pest needs as well as answering any questions or concerns we had. They were very polite and very helpful. I highly recommend Terminix for all your pest control needs. Barbara.

I'm not happy when the company tries to rip me off for a $3k roof job telling me I have flying squirells and then takes a 10% deposit before I can even look in my attic and I would like that deposit returned.

Inspector was excellent!

Rob and his crew were very professional, nice to talk with informative and punctual..

My job was never completed. I have not been contacted for 3 weeks?

The process of signing up for a new account was flawless. Clay, the technician was so polite & let me know exactly what he was going to do. Very professional.