Terminix of North Carolina

Coordination with the office staff was difficult. When I received a notice that my service would be cancelled on a particular date, I call their office. I asked for an invoice and they had no idea how much I owed! After my 2nd call, I finally got an invoice and paid it. This is my second year with them but find it discerning.

The technician that came to my home was through and explained everything in detail.

Very pleased with the service Terminix provides for us.

Honestly, I'm not happy thus far.... It's really unacceptable to charge someone 150 for the first appointment and tell me someone will be out to spray in a day or two. When in reality they tried to push my first appointment off over a week since my intake. Then when you get here it's pouring down rain so all I get are granual (which did absolutely nothing). I was told you guys would come back to spray AUTOMATICALLY which DID NOT HAPPEN. I had to call as you let the entire week go by with no contact and no spraying. I called, went online and it took 3 days to get a hold of someone. When you finally get a hold of me I am told once again "it's going to be mid to late next week" wtf??? So I followed up with "well if your not coming until the 25th when is my next appointment booked?" His reply was June 8th... Why the heck would I want them to come back like two weeks later to spray again, get charged $90 dollars when I never really got my first service. I made my first intake appointment on the 12 of may now I'm waiting until the 25th for my first actual spraying??? How is that fair? I paid a lot of money which honestly feels like a waste at this point. Maybe once they actually come spray and do something my review will change. Currently, I'm extremely disappointed. If your so busy I have to wait well over a week each time and hours on the phone waiting for a call back, DONT TAKE ON NEW CLIENTS.

I met with 3 very nice experienced Terminix technicians as we got to the bottom of my problem. Brandon first came, asked many questions and decided how to approach the possibility of rodents living under my back porch. Justin came next, he suggested Rodent boxes filled with a product to deter them. The 2 boxes will be monitored monthly by Terminix regarding refills. After a week, John, Wildlife Specialist with Terminix came with mesh wire to enclose the entire open surface under the porch. After the wire was installed, he sprayed the entire area under the porch with a very pleasant smelling repellent to help with any odors.
These were super nice technicians, I feel lucky to have had Terminix to help with my problem.

Justin arrived on time, efficiently completed the treatment and was professional. He communicated well and answered my questions.

We were supposed to have service Wed, 4/16/25. No one showed up. Someone always comes to the door so we can open the garage door and patio door. Did not happen.

I spent 4200 and also have a 2500 moisture barrier' I believe the dehumidfier is working but the electrician came a week after installation. NOT HIS FAULT. I have no paperwork etc about operation and maintenance agreement. I jusy paid Terminex 110 to point and click to determine a 14 % humidity in crawl space. I installed a sensor after the dehumidifier was in place that says humidity in crawl space is currently is 52%? I don't think any of this can't be remedied but Ive had NO CONTACT, Salesman told me they would put a 8 foot section of insulation back in place but they said they would get some hangers and be back to fix it.. They have not.I love the new entrance door but it took two trips. All in all about 4 trips and owed one to do about 2 hours work. I need this resolved and neve recveived an answe about this question. If I have a $250 maintenance agreement yearly to control moisure why would I need to pay $111 a year for moisture inspection from moisture barrier. North Carolina needsphone reps that can answer questions. We don't live in California. :)

No I am not pleased. there was more work to be done. An appointment was scheduled then cancelled nd rescheduled. That appointment came and went with no further contact.

Pleased with the service.

I was charged for a service that I did not ask for.

Jeremiah was a very good technician. He allowed me to accompany him, while checking the termite traps. I appreciated the education he proovided.

Scheduling time was changed.😒.

So far it’s working but I will let y’all know if I need you to come back out , again thank you for the excellent service and quick response.

Thank You.

All OK so far.

We are extremely happy with the service that Jeremiah provided during his visit. He is very knowledgeable , stopped to answer all our questions. We would love to always have Jeremiah perform our service !

I have requested a “hard copy” of the report to be mailed to me.
Bonnie Rouse
9042 Spanish Wells Court
Tega Cay, SC. 29708.

Excellent service. Very friendly technician.

I am pleased with everything except I notified you that at Ruffin St., the attic still has droppings.
John said that he got everything, but he did not. I have texted Logan to come by and notified Terminix.
Thank you.

Logan was awesome! Helped get my house and crawl space on the right track! Great communication and quick turnaround.

0 stars--opportunity for customer service continuous improvement, team.

* paid in full online for annual termite bait station renewal 10/10

* didn't receive any Terminix follow up guidance as to when technician would be coming to the home to assess bait stations to refill, as well as if any termite damage was detected

* after submitting multiple online chats at www.insect.com, I was advised that technician would be coming to the home 10/30 in the early morning

* didn't see technician, vehicle, or any hard copy reports left at the home that any assessment was completed

* when I called Customer Care, was advised that technician was at the home between 10-10:30 a.m.; I was home all day, have an office with a window at the front of the home, and never saw anyone from Terminix

* left multiple online chat messages for written report, asked for technician/Branch Manager to e-mail and call me

* 11/13 Terminix Branch Manager Rick DellaPia advised via e-mail: "You should have received a report from Terminix that simply states if there was termite activity or not. That is the only report that Twrminix provides. I looked at you account and it doesn’t appear any bait was in need of being replaced and the quantity of bait stations at your home is the correct amount.".

It's only been a a week and a half and I'm still finding bugs in the kitchen so has soon as I stop seeing bugs I will pay the balance.
Thank you,
Jackie Moncey.

The communication with the sales person, Brandon has been perfect. He has gone above and beyond in every way. The office member that kept contact with me (while we waited for my very slow contractor to finish his work) has been very nice and helpful.
Brock, the team leader that came to the house for installation was very professional in his communication with me when he arrived. However, there are two things that caused me concern the day of installation.
Obviously the team members are unaware that their conversations can be heard through the floor. Much of the conversation was about their work and working together. But then there was other conversation that used language that we have never used in our home and a couple of topics that are common amount young men, but not while under my living room floor when every word is very clear. I feel sure that had they been aware, the language and topics would not have taken place. I feel that they do need to be made aware.
My biggest concern by far is that today it was noticed that one of the vents was not even inserted totally in the hole when it was suppose to be sealed off! My contractor looked and your method of sealing the vets was only to put styrofoam behind it! They are not even held in. I am disappointed in this because not only am I paying almost $8,000 to secure my crawl space and protect my house but I feel that it is being done cheaply and not securely. I really am confused at this point. My contractor had offered to brick up the vented areas. Now I am regretting that I chose the Terminex system.
The gentleman that came today to put in the drain line for the dehumidifier was extremely helpful and professional. When he saw the vent on the ground, he crawled all around my crawl space to check that there were no more problems. He did find a couple of problems and attended to them. I appreciate that he went above and beyond the service that he came to provide. He assured me that an inspector would come and check the work as well.
Honestly, if it were not for your helpful professionals such as Brandon, my rating would be lower because of the quality of the service.
I want to note that we have been Terminex customers for over 30 years. We had this same service done to our previous home.

very good.

They did a good job.

After a year, I'm still pleased with the service. I had a friendly and courteous technician onsite for my treatment/inspection. competitive price for termite bond.

Overall we are satisfied. I would like a verbal review of what was found on the crawl space inspection completed recently. The report on the internet is not at all specific regarding the results of the inspection. Please call me at 336.829.0102.
Gary Merritt.

Don’t call up and expect service the same or next day. They send a salesman with a contract then you wait for a call to be scheduled. And wait. And when I did finally get a call - she left a garbled message with an incoherent phone number. Customer service is not their forte.

tech knew what he was doing, answered all my questions and was courteous.

All work was done neatly and professionally, both inside and outside my home.
I was very pleased!

We are very pleased with the service. Would like copies of inspection that was done.

The first initial treatment…he bombed and put chemical out.
The follow up…we were told to plan to be out due to him bombing again but when he got here he didn’t and we were allowed to stay. And it also lost numerous things that he did not do when he was here. We were suppose to get another follow up in 2 weeks after that and have yet to see them.

My main concern was the ants outside I did see a tiny break but ants everywhere again therefore no I’m not happy stop feeding them and kill them please thank you.

Not very satisfied with the $2254.00 that was spent to seal crawl space and attic at house to keep snakes and other things out. If I would have known that small wire would be screwed to vents and eves then I could’ve done that myself. A severe over charge for what was done. Crawl space looks no different than before Terminix came. Would definitely not recommend this to anyone.

Good job of getting bats out of attic, communication could have been a little better.

Work done was satisfactory, but follow up could be improved.
Thank you.

Very happy with our exterminator he was very pleasant and courteous.

I do not think traps were checked for termite inspection. Contacted your office and was told someone else would come out. No follow up and no redo. I would like a manager to contact me. Donna Price 704-621-4114.

yes very pleased.

I’m not sure the technician actually goes into my full crawl space for the inspection. He is a large guy. Concerns me.