Terminix of North Carolina

Our technician Jason is fantastic...always on time and very engaged. He goes above and beyond. We live by a marsh, a creek and lots of woods, so we know we will have bugs, but the treatments keep everything under control. Five stars to Jason and 4 stars for Terminix.

I have never had an exterminator. I was prepared to see dead bugs but not more live ones than I had to begin with. The ones I am seeing are having babies by the gazillion. I don’t see this getting rid of. My well care nurse and pt lady will not come back till they are gone and I need them to be able to come back.

Service guy was very thorough . Checked every trap . Nice personality & professional .

Excellent service, as well as an excellent technician.

No I am not happy with the service you have provided to me you guys had me sign a contract and then you did not uphold your end of the bargain on the contract so I would like someone from your organization to contact me in regards of this matter thank you.

Nice guy and quick work in crawlspace.

The guy that came out was informative. He said he would come back in 2 weeks. We are waiting for a return because we still have seen some bugs.

2 weeks after treatment and I am still seeing earwigs in house and why didn’t the initial tech not notice terminate nests on right side of house. I not happy at all with the waste of my time
And money.

Very knowledgeable about their products and how best used they are.

Very disappointed that the technician that did my first service was not going to do the service that was ordered. Apparently had not read the order carefully or completely.
Betsy Moyer.

It same like the roaches have increase in our home. Thank they would be less active since it has been 2 weeks since the work was done.

Charged more than what I was told !

Satisfied with everything but the ant spray.

Terminex representative was so professional. He let me know where he would be going in for inspections and at the end of the inspection provided details on the status. He was GREAT.

The Tech came into our office and explained what he would be doing to check for termites. He was very polite and professional. Thank you Sir!

Very satisfied with my spraying service. Everyone is always professional and nice!

No one was at the beach house at the time of the service; however, when we arrived a few days later, my husband said one of the bait boxes had dirt on it and did not look like it had been disturbed.

Service inspector arrived on time and seemed knowledgeable and efficient.

I am satisfied so far.

Satisfied with initial service.

Service was great.
I do have small ants still in kitchen and seen one roach in kitchen also. Does that mean you need to respray?

Connie Antosek
4 out of 5 stars due to continued small ants in kitchen.

Good gob.

I will let you know once my problem is gone.

I can’t get Terminix to respond to me. I called 5 days ago and someone was suppose to call and come out. Still no response. I called 3 times and spoke to several people.

Hard to evaluate at this time.

Seems difficult to communicate with some of the employees.

Your service was done professionally and quickly.

They came out the same day and promised to take care of my situation however I’m still seeing issues. It’s been several days now and the bugs are still around. I’m not happy at all with the actual product, not with how it was delivered.. that was fantastic, it’s the actual product itself that I’m not happy with. It’s not working.

To Who Ever It May Concern At TERMINX
Copy – TERMINIX On-Line Review – Are you happy with our service
TERMINIX Issue – April / May 2022
4/4 – Monday – We were informed by our Mortgage Broker that the Refinance lender needs our residence to have a Termite/Pest/Bug inspection done prior to Closing. Laurel called several places. None can do it till May.
4/4 or 4/5 – Monday or Tuesday – Laurel called engaged TERMINIX to do a Termite/Pest/Bug Inspection explaining that we need an inspection done asap. TERMINIX stated that they would be here on 4/6 around 10am
TERMINIX required the Inspection fee Pre-Paid.
Pre-Paid $115.00 – 4/5 – e-mail Receipt to Laurel from TERMINIX

4/6 – Wednesday – Laurel and Phil – TERMINIX inspector came (Emmett Gooch) – No termites/pests/bugs were found – Found an Issue with moisture – Informed us that he could not sign off a good inspection until Moisture Issues were fixed. We engaged TERMINIX to correct Moisture issue ($2,700,00). Work to be done on 4/8, starting around 9am to 10am – We were Informed at this time as soon as the Moisture issue fixed, TERMINIX would sign off a good inspection and get that paperwork to us.
Paid deposit of 10% ($270.00) – e-mail Receipt to Laurel from TERMINIX
Also received an e-mail to Laurel from TERMINIX “TERMINIX Multi-Service” for installation of Moisture Barriers and a new Crawl Space Door.

4/8 – Friday – Phil – A TERMINIX employee arrived around 10am and started work on Moisture Issue. Around 4:00pm, The TERMINIX employee said that he completed as much of the work as he could, but the Crawl Space Door was the wrong size and would have to be custom made. I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/11 – Monday – Laurel – Called TERMINIX inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed because of closing on refinance. TERMINIX said they would get back to us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/12 – Tuesday – Phil – Called TERMINIX around 10:30am inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed. TERMINIX informed Phil that work is scheduled for 4:30pm on 4/13 and we should have been notified. The lady on the phone again apologized for us not being notified. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/13 – Wednesday – Phil – A TERMINIX employee arrived around 4:10pm and started work on Crawl Space Door. Completed work around 5:00pm – I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/14 – Thursday – Phil – Around 11am, called TERMINIX inquiring as to when as to when paperwork would be completed and sent to us. Phil also stressed importance of not being delayed because of closing on refinance. The TERMINIX person said that she would contact the Inspector, who has to come back out to verify work. The TERMINIX person stated the Inspector would contact us as to when he’ll do that. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 9:43am – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that the original Inspector should be sending the report via e-mail shortly. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 1:14pm – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that a message had been sent to local office and then sent to the original Inspector. I told them I needed this but 5pm else I would have to cancel closing. He again is sending a message to the manager to get the inspector to send the report.
4/16 – Saturday – Laurel – 9:39am – Called TERMINIX Customer Service – We have a 2-page phone conversation with a Terminix representative. Still no relief.
4/16 – Saturday – Laurel – 9:58am – Called TERMINIX – Called was forwarded to Customer Service as no manager was answering the phone.
4/16 – Saturday – Phil – Spent the Late Morning / Early afternoon in Emergency Room with severe upper Left Chest pains. Diagnosis was pains caused by Stress related to the run around with Terminix.
4/18 – Monday – Phil – 10:30am – Called TERMINIX – They said the report was e-mailed to Laurel this morning. Laurel checked her e-mail. Finally, we received the signed Termite/Pest/Bug report. We printed a copy and downloaded it and sent to our Mortgage Broker.
4/19 – Tuesday – Phil – 4:00pm – Finally Closed on refinance.
4/20 – Wednesday – Phil – Received from Terminix Expected 1st bill in mail for the Moisture barrier and Crawl Space Door.
5/3 – Tuesday – Laurel – Received an email from Terminix - Are you happy with our service?
5/4 – Wednesday – Phil – Received from Terminix 2nd bill in the mail for the Moisture barrier and Crawl Space Door. Also received an unexpected Bill for Pre-Paid Inspection for $115.00. Which Was paid for on 4/5. WTF.
5/12-5/17 – Thursday-Monday – Phil – Answering the email that was sent to Laurel. Are you happy with our service?
Are you happy with our service?
Bottom Line, is that you got to be kidding. No freaking way are we happy with the service of TERMINIX. We got the biggest run around, trying to chase down One (1) piece of paper. One (1) piece of paper. Did I write that right? One (1) piece of paper. Now I’m questioning the work that was done on the Moisture Barrier. Did we really need it? Or was it just an entrapment to boost the cost of the Original Pest Inspection. Then my day in the Emergency Room. Once we have received the bill from the Hospital, we will send that bill along to TERMINIX and TERMINIX will be expected to pay this bill. Then of top of everything, the WTF Double Billing on the original pre-paid Invoice.
We are paying the Invoice for the Crawl Space Door and the Moisture Barrier, as work was done and completed and on the recommendation of our attorney.
All agreements signed and unsigned with TERMINIX are hereby Terminated as of 5/17/22.
Any further contact by Terminix will be considered harassment, and will be dealt with accordingly.
I wouldn’t recommend TERMINIX to my worst enemy.

Very happy with Termite protection, price and service.

Mr. Zack Bennet continues to provide excellent service. He is always very professional, polite, knowledgeable and informative. He knows my dog by name and she"s always happy to see him. Mr. Zack is an excellent representative for Terminix.

Prices seem to go up ever year for about 10 minutes of inspection. I don't know how good of an inspection can be done in 10 minutes. Each year has a different inspector. The one year before last, the inspector thought the were 2 buildings to be inspected. I had to assure him there was only 1. This year, when the inspector came, I saw he drove up to the barn so I rode over in the Gator to see what he found. Just as I got there, he cranked up and drove off on around the farm. Didn't know why. After he came back,I asked him where he went. He said he was looking for a house. I asked him if he saw the address and he said yes. I asked him if the notes to inspect showed a barn. He said something about computer service. I asked him if he saw any houses.He said no. Took about 10 minutes to do inspection and he was gone. Never could understand why he didn't speak or ask about a house before he drove off after I drove up.

I do not use computers easily and have tried to call several times. Your service is very good but your phone service ls non existent.

Zach Bennett delivered outstanding services once again. As always, he's very thorough and takes the time to answer any questions and address any concerns you may have before leaving your home.

Great job, Zach. Please continue to be an asset to the Terminix organization!!!

Calvin took care of Our Moms house and mine. Very professional, kind and took the time to explain his process. He also was very knowledgeable about their products! Told us if we had any other issues to please call them back and they would take care of us. Absolutely pleased with his care of helping us with our issues!
The Lancaster & Register Families.

Very happy.

Professional techs. Great job.

VERY THOROUGH AND ON TIME!

On time on schedule reasonably priced.

Very good.

Great service and prompt as always.