Terminix of North Carolina

They came out the same day and promised to take care of my situation however I’m still seeing issues. It’s been several days now and the bugs are still around. I’m not happy at all with the actual product, not with how it was delivered.. that was fantastic, it’s the actual product itself that I’m not happy with. It’s not working.

To Who Ever It May Concern At TERMINX
Copy – TERMINIX On-Line Review – Are you happy with our service
TERMINIX Issue – April / May 2022
4/4 – Monday – We were informed by our Mortgage Broker that the Refinance lender needs our residence to have a Termite/Pest/Bug inspection done prior to Closing. Laurel called several places. None can do it till May.
4/4 or 4/5 – Monday or Tuesday – Laurel called engaged TERMINIX to do a Termite/Pest/Bug Inspection explaining that we need an inspection done asap. TERMINIX stated that they would be here on 4/6 around 10am
TERMINIX required the Inspection fee Pre-Paid.
Pre-Paid $115.00 – 4/5 – e-mail Receipt to Laurel from TERMINIX

4/6 – Wednesday – Laurel and Phil – TERMINIX inspector came (Emmett Gooch) – No termites/pests/bugs were found – Found an Issue with moisture – Informed us that he could not sign off a good inspection until Moisture Issues were fixed. We engaged TERMINIX to correct Moisture issue ($2,700,00). Work to be done on 4/8, starting around 9am to 10am – We were Informed at this time as soon as the Moisture issue fixed, TERMINIX would sign off a good inspection and get that paperwork to us.
Paid deposit of 10% ($270.00) – e-mail Receipt to Laurel from TERMINIX
Also received an e-mail to Laurel from TERMINIX “TERMINIX Multi-Service” for installation of Moisture Barriers and a new Crawl Space Door.

4/8 – Friday – Phil – A TERMINIX employee arrived around 10am and started work on Moisture Issue. Around 4:00pm, The TERMINIX employee said that he completed as much of the work as he could, but the Crawl Space Door was the wrong size and would have to be custom made. I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/11 – Monday – Laurel – Called TERMINIX inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed because of closing on refinance. TERMINIX said they would get back to us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/12 – Tuesday – Phil – Called TERMINIX around 10:30am inquiring as to when Crawl Space Door work would be done and as to when paperwork would be completed. Also stressed importance of not being delayed. TERMINIX informed Phil that work is scheduled for 4:30pm on 4/13 and we should have been notified. The lady on the phone again apologized for us not being notified. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/13 – Wednesday – Phil – A TERMINIX employee arrived around 4:10pm and started work on Crawl Space Door. Completed work around 5:00pm – I asked him for paperwork, he replied he had none. I asked him when the Crawl Door would be completed. He replied that he didn’t know and that someone from TERMINIX would contact us. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/14 – Thursday – Phil – Around 11am, called TERMINIX inquiring as to when as to when paperwork would be completed and sent to us. Phil also stressed importance of not being delayed because of closing on refinance. The TERMINIX person said that she would contact the Inspector, who has to come back out to verify work. The TERMINIX person stated the Inspector would contact us as to when he’ll do that. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 9:43am – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that the original Inspector should be sending the report via e-mail shortly. Informed by Mortgage Company that Closing has been delayed as they are waiting Pest report.
4/15 – Friday – Phil – 1:14pm – Still no word from TERMINIX – Calling TERMINIX. Talked to a representative, again saying that we need the final report for refinance Closing. He said that a message had been sent to local office and then sent to the original Inspector. I told them I needed this but 5pm else I would have to cancel closing. He again is sending a message to the manager to get the inspector to send the report.
4/16 – Saturday – Laurel – 9:39am – Called TERMINIX Customer Service – We have a 2-page phone conversation with a Terminix representative. Still no relief.
4/16 – Saturday – Laurel – 9:58am – Called TERMINIX – Called was forwarded to Customer Service as no manager was answering the phone.
4/16 – Saturday – Phil – Spent the Late Morning / Early afternoon in Emergency Room with severe upper Left Chest pains. Diagnosis was pains caused by Stress related to the run around with Terminix.
4/18 – Monday – Phil – 10:30am – Called TERMINIX – They said the report was e-mailed to Laurel this morning. Laurel checked her e-mail. Finally, we received the signed Termite/Pest/Bug report. We printed a copy and downloaded it and sent to our Mortgage Broker.
4/19 – Tuesday – Phil – 4:00pm – Finally Closed on refinance.
4/20 – Wednesday – Phil – Received from Terminix Expected 1st bill in mail for the Moisture barrier and Crawl Space Door.
5/3 – Tuesday – Laurel – Received an email from Terminix - Are you happy with our service?
5/4 – Wednesday – Phil – Received from Terminix 2nd bill in the mail for the Moisture barrier and Crawl Space Door. Also received an unexpected Bill for Pre-Paid Inspection for $115.00. Which Was paid for on 4/5. WTF.
5/12-5/17 – Thursday-Monday – Phil – Answering the email that was sent to Laurel. Are you happy with our service?
Are you happy with our service?
Bottom Line, is that you got to be kidding. No freaking way are we happy with the service of TERMINIX. We got the biggest run around, trying to chase down One (1) piece of paper. One (1) piece of paper. Did I write that right? One (1) piece of paper. Now I’m questioning the work that was done on the Moisture Barrier. Did we really need it? Or was it just an entrapment to boost the cost of the Original Pest Inspection. Then my day in the Emergency Room. Once we have received the bill from the Hospital, we will send that bill along to TERMINIX and TERMINIX will be expected to pay this bill. Then of top of everything, the WTF Double Billing on the original pre-paid Invoice.
We are paying the Invoice for the Crawl Space Door and the Moisture Barrier, as work was done and completed and on the recommendation of our attorney.
All agreements signed and unsigned with TERMINIX are hereby Terminated as of 5/17/22.
Any further contact by Terminix will be considered harassment, and will be dealt with accordingly.
I wouldn’t recommend TERMINIX to my worst enemy.

Very happy with Termite protection, price and service.

Mr. Zack Bennet continues to provide excellent service. He is always very professional, polite, knowledgeable and informative. He knows my dog by name and she"s always happy to see him. Mr. Zack is an excellent representative for Terminix.

Prices seem to go up ever year for about 10 minutes of inspection. I don't know how good of an inspection can be done in 10 minutes. Each year has a different inspector. The one year before last, the inspector thought the were 2 buildings to be inspected. I had to assure him there was only 1. This year, when the inspector came, I saw he drove up to the barn so I rode over in the Gator to see what he found. Just as I got there, he cranked up and drove off on around the farm. Didn't know why. After he came back,I asked him where he went. He said he was looking for a house. I asked him if he saw the address and he said yes. I asked him if the notes to inspect showed a barn. He said something about computer service. I asked him if he saw any houses.He said no. Took about 10 minutes to do inspection and he was gone. Never could understand why he didn't speak or ask about a house before he drove off after I drove up.

I do not use computers easily and have tried to call several times. Your service is very good but your phone service ls non existent.

Zach Bennett delivered outstanding services once again. As always, he's very thorough and takes the time to answer any questions and address any concerns you may have before leaving your home.

Great job, Zach. Please continue to be an asset to the Terminix organization!!!

Calvin took care of Our Moms house and mine. Very professional, kind and took the time to explain his process. He also was very knowledgeable about their products! Told us if we had any other issues to please call them back and they would take care of us. Absolutely pleased with his care of helping us with our issues!
The Lancaster & Register Families.

Very happy.

Professional techs. Great job.

VERY THOROUGH AND ON TIME!

On time on schedule reasonably priced.

Very good.

Great service and prompt as always.

He was there and gone in 3 minutes,how is that possible?

I have been very satisfied for years now. They have kept me up to date and informed when needed.

Thank you Isaiah, for being so nice and respectable. Thank you again for helping us. The Walls.

Had to call to get the treatment after two weeks. Lawn work is messy. Two traps are in my neighbors yards.

Historically we have been but we have recently had our wildlife ridge guard rescheduled 3 times, yet we have already been invoiced $4200 for the service.

I am very satisfied with the service that I receive. The technicians are always very courteous and professional.

Before going under house I asked inspector to check for A/C pipes fallen off, insulation fallen down and any other concern he might see. He called me and gave me all the information he found which was good. I appreciate him doing this. This helps to keep me from going under house. I am satisfied with Terminx.

I am not happy about my recent service and would appreciate a call from a manager since I'm considering terminating my long term relationship with Terminix. I will explain the issue when I here from management.------Ray Kozen (703)404-2935.

Very professional and courteous.

We had a wasp problem and still do. We said we had this problem, they did not listen.
GWS.

Very professional technician.

I am not available to give you a review at this time. Will contact you at another time.

good job.

Not satisfied.

I had terminix for about 4 mths and still no results.

Job has been paid for 100% and is yet to be done.

Travis was very polite and professional.

Terminix done a pretty good job the technician Jason he was awesome.

VERY EFFIECIENT. FRIENDLY AND NICE!

He was very nice and quick. I will see if the fire ants die and I will be very happy!!

I am satisfied with the work but I am ready for it to be sprayed again because I am still seeing roaches in the sink in the kitchen in the morning. Other than that very satisfied!!! Thanks.

Half the job done maybe I still have bugs.

Still have some bugs in the house after you sprayed it.

Techs were on time and completed work quickly and efficiently.

Another appointment made. Over 2 months ago. No call to cancel. No SHOW! November 12 got a text asking if I wanted to be added to text service. I accepted. No text to cancel or reschedule todays Appointment. Pest was canceled for this exact reason. Appointment was for crawl and dehu service. This location is a JOKE! The service is horrible and has continued to disappoint. I do not recommend this NC location. The SC locations have always been awesome. Been a customer in SC 25 yrs no issues EVER. NC 6 years of missed Appointments and No customer service.

Your service has been very good and the results are also good.