0 stars--opportunity for customer service continuous improvement, team.

* paid in full online for annual termite bait station renewal 10/10

* didn't receive any Terminix follow up guidance as to when technician would be coming to the home to assess bait stations to refill, as well as if any termite damage was detected

* after submitting multiple online chats at www.insect.com, I was advised that technician would be coming to the home 10/30 in the early morning

* didn't see technician, vehicle, or any hard copy reports left at the home that any assessment was completed

* when I called Customer Care, was advised that technician was at the home between 10-10:30 a.m.; I was home all day, have an office with a window at the front of the home, and never saw anyone from Terminix

* left multiple online chat messages for written report, asked for technician/Branch Manager to e-mail and call me

* 11/13 Terminix Branch Manager Rick DellaPia advised via e-mail: "You should have received a report from Terminix that simply states if there was termite activity or not. That is the only report that Twrminix provides. I looked at you account and it doesn’t appear any bait was in need of being replaced and the quantity of bait stations at your home is the correct amount.".