The communication with the sales person, Brandon has been perfect. He has gone above and beyond in every way. The office member that kept contact with me (while we waited for my very slow contractor to finish his work) has been very nice and helpful. Brock, the team leader that came to the house for installation was very professional in his communication with me when he arrived. However, there are two things that caused me concern the day of installation. Obviously the team members are unaware that their conversations can be heard through the floor. Much of the conversation was about their work and working together. But then there was other conversation that used language that we have never used in our home and a couple of topics that are common amount young men, but not while under my living room floor when every word is very clear. I feel sure that had they been aware, the language and topics would not have taken place. I feel that they do need to be made aware. My biggest concern by far is that today it was noticed that one of the vents was not even inserted totally in the hole when it was suppose to be sealed off! My contractor looked and your method of sealing the vets was only to put styrofoam behind it! They are not even held in. I am disappointed in this because not only am I paying almost $8,000 to secure my crawl space and protect my house but I feel that it is being done cheaply and not securely. I really am confused at this point. My contractor had offered to brick up the vented areas. Now I am regretting that I chose the Terminex system. The gentleman that came today to put in the drain line for the dehumidifier was extremely helpful and professional. When he saw the vent on the ground, he crawled all around my crawl space to check that there were no more problems. He did find a couple of problems and attended to them. I appreciate that he went above and beyond the service that he came to provide. He assured me that an inspector would come and check the work as well. Honestly, if it were not for your helpful professionals such as Brandon, my rating would be lower because of the quality of the service. I want to note that we have been Terminex customers for over 30 years. We had this same service done to our previous home.
