Absolutely TERRIBLE service!! They hardly come out and when they do their techs only skim the surface. When asking the techs why the pool isn't getting any better, they give you different excuses like they are short staffed or waiting for a "special net" to be ordered. Meanwhile we have called the owner for weeks and have gotten no response. We finally got in contact with the people in Venice, but still not the guy running the Jacksonville location. He told them to tell us that it was our "filter" causing the pool to still look green. We asked for him to contact us directly and explain to us the issue and how after almost a year of service, this is the first time we are being told this. We have yet to hear from him. They continue to take money out of our account but no one comes out to even look at our pool. We would have cancelled awhile ago but we were never home to see just how little they were doing. This company is a scam. They show up in a pest control truck and do nothing for your pool. Save yourself the hassle and money and go with someone else. There is a reason they have 1 star on Yelp.