Rusty Schaeffer was fantastic identifying our in-house pest issue. He is so experienced that he was able to locate the entry locations and the type of pest very quickly. He also identified other outdoor pest issues we should be aware of. He called the day before to reconfirm our appointment and narrowed down the arrival window, which was very considerate. He arrived on time the day of the appointment. He is very personable, takes the time to explain things, and truly knows his stuff regarding pests. Also, my first introduction to Bill's Home Service Company was when I called the office and spoke to Laura. She took the time to ask all the right questions and then covered the options and costs with me, so there would be no surprises. She is very pleasant and is the perfect person to triage callers pest issues. I appreciate the time she took with me on the phone. I strongly recommend Bill's Home Service Company. You won't find a better Pest Control company, and their prices are very reasonable for the excellent service provided.