Very professional and easy to contact. Our mice are gone and they plugged up entry points and gave us expert advice on our pest problems. We also have wasps and box elder bugs. Since they came out haven't seen them yet. Come summer I am confident that all the bug infestations will be taken care of. They also guarantee services so if you have questions or need someone to come out to do another sweep they do it free of charge. Will recommend to anyone! And their quarterly plan is super affordable. Happy with Francis Animal and Pest Control.