I am a new customer and recently had the low salt light come on the pools salt generator. I called the office and told them I had a problem and ask them to have Joe my pool guy call me. After two days and three phone calls and no response I was not happy. I went to the retail store in Venice last Saturday with a picture of the equipment that showed the warning light own and the lady looked up my account and gave me a 40lb bag of salt to add to the pool to get the generator back working. She said she we send a note to the area manager and they would send Joe out. I still have not seen Joe. The response from your company is pathetic. I am not a happy customer. Dennis Stein Cell 785-224-3795 Home 941-408-7516. Please give me a call.