I was scheduled to have a sprayer technician come out at 5:00 p.m. and the technician arrived 15 minutes before the scheduled appointment time and left before my scheduled appointment time claiming that there was no one at the address. I have never in my life been told that you're 15 minute appointment window starts before the actual appointment time. The technician then blatantly ignored phone calls right around the appointment time because I'm sure we were their last spray for the day. The office was conveniently closed so when I finally got a call back from the office I was essentially told it was my fault for not being there 15 minutes prior to the scheduled appointment time. It was also my fault for requesting a 5:00 p.m. appointment because that's not something they normally do. When asked to speak to a supervisor I was told that no one was working until Wednesday of the following week mind you that's almost 5 days from my original appointment time. The customer service is absolutely lacking. What could have been easily resolved if the technician had actually shown up at the scheduled appointment time and waited the required 15 minutes from 5:00 to 5:15 as would been expected for a 5:00 p.m. appointment then none of this would have transpired. However the front desk person wants to just pass me off to a supervisor on Wednesday rather than trying to resolve the issue and blaming me for all of the problems because the appointment was at 5:00 p.m. and the technician arrived early and then didn't answer the phone within 6 minutes of my actual appointment time. I'm very dissatisfied I'm being treated like I'm in the wrong even though the technician came before the appointment time did not wait the required 15 minutes I stated in the contract from the start of the appointment time but I'm being held responsible even though I was at the address when I was supposed to be. Terrible customer service.