Germantown Termite & Pest Control

Justin was a great technician. He went over things with me as well suggested treatment options. He was very thorough and professional.

Excellent service! I have been so happy with this company. The tech is so knowledgeable and I really appreciate the kindness and professionalism he shows.

Did y’all do my service this year? I know it was scheduled, but got pushed back.

Brian seems to be very knowledgeable about squirrels and their habits. I am very sure he will be able to solve my problem.

Great Service.

Okay.

Great service, friendly, professional techs.

We have been using Germantown Pest control for our termite contract for 13 plus years, they are prompt, courteous, fair priced and very thorough, I would highly recommend them.

Employees were knowledgeable and helpful.
The problem appears to be corrected.
Thank you.

Brian was super polite and easygoing. He did his job carefully and gave me clear explanations on related issues and my questions. I like him a lot and would recommend to anyone.

I couldn't finish my full review because of the character limit so I'll continue now. Every time that a technician has come to spray they've only sprayed the immediate perimeter of the building they have not gone out and sprayed where I've indicated there have been nests of insects. I was told multiple times that they would take down inactive wasp nest which they have not done and they are now being rehomed by new wasps. I've continued to have an issue with ants and small crawling insects as they do not spray in our massive ant hills which are very evident as soon as you arrive on the property. On several occasions one of the technicians has actually offered us a business card for one of their other ventures that they take apart in and I'm just concerned that the technicians are more interested in earning the next dollar than they aren't actually performing a valid and good service. But once again when you complain to the front office staff they act like it's your fault for not being there prior to an appointment time even though your appointment was at a specified time. they act like it's your fault for having a later appointment time than normal even though you have no control over how they schedule their appointments. And rather than listening to the customers complaints and concerns they would rather take the word of the technician which I'm not saying is not valid I'm just saying there is not any customer service when it comes to complaints being made. Having worked in the service industry for over a decade I know for a fact that half the battle is just listening to someone and if you would just listen to someone make their complaints then most likely your issues will be resolved. However when I voice my concerns and complaints regarding my service I was treated without respect I was treated as if it was all my fault and there was no blame to be held on the technician or the company which is not good customer service.

I was scheduled to have a sprayer technician come out at 5:00 p.m. and the technician arrived 15 minutes before the scheduled appointment time and left before my scheduled appointment time claiming that there was no one at the address. I have never in my life been told that you're 15 minute appointment window starts before the actual appointment time. The technician then blatantly ignored phone calls right around the appointment time because I'm sure we were their last spray for the day. The office was conveniently closed so when I finally got a call back from the office I was essentially told it was my fault for not being there 15 minutes prior to the scheduled appointment time. It was also my fault for requesting a 5:00 p.m. appointment because that's not something they normally do. When asked to speak to a supervisor I was told that no one was working until Wednesday of the following week mind you that's almost 5 days from my original appointment time. The customer service is absolutely lacking. What could have been easily resolved if the technician had actually shown up at the scheduled appointment time and waited the required 15 minutes from 5:00 to 5:15 as would been expected for a 5:00 p.m. appointment then none of this would have transpired. However the front desk person wants to just pass me off to a supervisor on Wednesday rather than trying to resolve the issue and blaming me for all of the problems because the appointment was at 5:00 p.m. and the technician arrived early and then didn't answer the phone within 6 minutes of my actual appointment time. I'm very dissatisfied I'm being treated like I'm in the wrong even though the technician came before the appointment time did not wait the required 15 minutes I stated in the contract from the start of the appointment time but I'm being held responsible even though I was at the address when I was supposed to be. Terrible customer service.

very pleased.

I have used Germantown termite and pest control for many years and they have consistency provided excellent service.

Germantown Pest has been serving us over 20 years. They are very professional and knowledgeable.

Excellent response time and highly qualified professional individual performing our service requirements. This is a continual process however to date they have been exceptional. Thank you.

Great Service.

Justin did a great job. He was very meticulous in his inspection and explained everything he discovered and had a suggested solution.

Brian did an excellent job of getting rid of a wildlife issue. I recommend him highly. He is courteous and efficient.

I am very pleased with your service thus far. You meet your commitments and are very friendly and professional.

I had a good meeting with your person Brian. I was very satisfied with his proposals regarding getting rid of the rats.

They are great people to have service your home. Friendly, knowledgeable, great communication and prompt. No one can go wrong with this company!

Inspection scheduling was easy. Technician arrived ontime, was very courteous. No issues.

The technician provided very good service and was prompt.

My landlord used Germantown pest control when I was a renter. Then when I bought my own home, I knew that I wanted to have great pest control, so I chose Germantown Pest Control as well. They are always efficient when they come to spray my home, and I do not routinel see bugs in my home. If I do see a bug, it is usually dead or dying because of their work. I would highly recommend them.

I’ve been impressed with the service so far! Fox, I believe, is my technician and he is amazing! They give you a specific time, not a 2 hour window, and he shows up promptly at that time. He is efficient, friendly and goes out of his way to make sure he addresses any issues I have. I’ve also only seen a couple spiders since switching to Germantown Termite & Pest and all have been dead! Couldn’t be happier!

If you have Foxmaster Woods as your technician, he is on time, always cheerful but not too chatty! Does his job.

Service was great and professionally done!

Good service.

Can you send the pictures of my property that was serviced on 11-09-22. I did not see them on my customer portal. Thank you.
Jonicolors@gmail.com.

Brian has been extremely knowledgeable, patient & thorough during our experience with your company.We give 5 Stars to Germantown Termite & Peat Control thus far in our experience with your company.

The technician was good. However, I have not received my cash receipt and the report as promised.

Peter and Brian are very knowledgeable and helpful in taking care of our issue.

As always Germantown pest control takes care of my needs on a timely manner with qualified people.

Would like to have Fox as my regular pest control person. Very pleasant and efficient.

Excellent service! The technician was very helpful and knowledgeable about my questions! I highly recommend this company!

I wasn't notified in advance that someone would be coming to my home on 9/19/22 for a termite inspection. I received a phone call at around 7:45 on Monday, 9/19 telling me that they would be late for an 8am appointment that I didn't know anything about 😠 Poor customer service 😠.

Great company with great service. Highly recommend.

I called for a termite issue and was immediately contacted by Peter and I was so impressed with the service I received that I ended up using them at my parent"s house for pest control too. I called Peter regarding a spider issue and once again he was very knowledgeable and professional and so helpful answering my questions. Then the technician did an excellent job eradicating the spiders. This past winter I also had a pesky squirrel problem and Brian came out and was very helpful and easily got rid of the problem. I would highly recommend them because in the last year, my family has used them for 3 different issues (termites, spiders, and squirrels) and they were super. I am now starting to use them for quarterly pest control and look forward to the good results and the same quality service.

The service person that comes by is always super polite courteous and asks about any issues I might be having. They’re thorough and I’m completely comfortable having them in my home. 👍.