I couldn't finish my full review because of the character limit so I'll continue now. Every time that a technician has come to spray they've only sprayed the immediate perimeter of the building they have not gone out and sprayed where I've indicated there have been nests of insects. I was told multiple times that they would take down inactive wasp nest which they have not done and they are now being rehomed by new wasps. I've continued to have an issue with ants and small crawling insects as they do not spray in our massive ant hills which are very evident as soon as you arrive on the property. On several occasions one of the technicians has actually offered us a business card for one of their other ventures that they take apart in and I'm just concerned that the technicians are more interested in earning the next dollar than they aren't actually performing a valid and good service. But once again when you complain to the front office staff they act like it's your fault for not being there prior to an appointment time even though your appointment was at a specified time. they act like it's your fault for having a later appointment time than normal even though you have no control over how they schedule their appointments. And rather than listening to the customers complaints and concerns they would rather take the word of the technician which I'm not saying is not valid I'm just saying there is not any customer service when it comes to complaints being made. Having worked in the service industry for over a decade I know for a fact that half the battle is just listening to someone and if you would just listen to someone make their complaints then most likely your issues will be resolved. However when I voice my concerns and complaints regarding my service I was treated without respect I was treated as if it was all my fault and there was no blame to be held on the technician or the company which is not good customer service.