I’ve been impressed with the service so far! Fox, I believe, is my technician and he is amazing! They give you a specific time, not a 2 hour window, and he shows up promptly at that time. He is efficient, friendly and goes out of his way to make sure he addresses any issues I have. I’ve also only seen a couple spiders since switching to Germantown Termite & Pest and all have been dead! Couldn’t be happier!