Had mold remediation done last June and was told when I booked the appointment that it would take about 2-3 hrs for the job and that I would need to install a SaniClean dehumidifier and leave it go 24/7 as I have a oversized double garagethat get humid because it is insulated and nowhere for heat and humidity to go. When they came, it took 1/2 an hour and left a smudgy gross mess on my ceiling (see photo). When I called to see if this was normal, I was told there would be some staining and that they contacted the tech and he said everything was perfect. Fast forward to a week ago when I looked around my garage and it started to spore again!! I called and they sent out a really nice tech (I lost his card so I don't have a name, but he has been there for a little while) and he was appalled at my garage and could not believe the mess that was left. He told me that it doesn’t look like the job was done in using both Maps1 and Maps2 and took pictures and was going to speak to the office immediately. They called and scheduled a date to come back that was not until mid August! I would think of you are trying to fix something that you messed up big time, you would make the time to fix it sooner rather than later, but what would I know, I only work in customer service. And to add insult to injury, when I had called before I found the mold, to see when I needed to make an appointment to have the dehumidifier inspected as to not void the lifetime mold warranty, they said anytime before the year ended and I just received a bill for $225.00, an obscene amount to check or change filter on something the size of a small garage refrigerator that has not even been scheduled yet!!! The reason o have it 3 stars out of 5 is because the new tech who took over for the old one (who was fired, shocker!) was so kind, caring and new his crap! I made sure he was the one who will be returning to do my job! By the way, I am now going to have to throw out everything in my garage that could be contaminated like car seats, dog beds, boxes of clothes because I am too afraid to let myself, my nieces or my dog use anything in that garage that is porous and would be mold infested for over a year! I will update review after second service is completed and hopefully cleanup better and safe.
