When they took over Gulf to Bay the quality of service practically disappeared. They are inconsistent with their day and times of when they come out, if they even come out at all. We"ve had to call several times to ask to have a service guy come out to clean the pool to begin with. This last time we called on Thursday and the service rep claimed he was on his way. Well Thursday came and went so did Friday and our pool still looked liked an insect graveyard because it hadn"t been cleaned. When we called and advised them of this, the rep said he was just there (he wasn"t because I was home most of both of those days) but we"ll have him come back out again on Monday! Again?? He never came in the first place! And to top off that lie, I called them three times to discuss this and left three voicemails and never received a call back. Do yourself a favor and find a company that will actually provide you with the service you pay for without all the lying and frustration you get with Economy Pools.