I am extremely pleased to report that Colonial Pest Control Inc. gave my wife and I a stellar customer experience from the moment we called to the moment this review has been authored, and I do not expect any problems to crop up. Even if they do,. we have the assurance (in writing!) from the company that follow-ups are free.

We considered going with another major company in the city but in all honesty their phone call interaction was dodgy at best. My wife was quoted for a full year service and was not given a breakdown of what that would include, or any other options, and certainly was never encouraged to know that the work would be backed up with a guarantee.

I know our standards are high... Truly I do: we can be dicks, because we are constantly on top of our email for work (we work in education), so we expect similar top-notch communication. The other major companies in the city did not deliver, but Colonial DID!

Both on the phone and in person during the initial inspection, the representatives were patient, clear, articulate, and did NOT rush. Instead, they answered all questions, went through all treatment options, and made sure we'd be happy with the service selected.

We opted for a treatment now, with the understanding that (provided the service was quality) we'd have another service later on in 6 months. The MS data sheets were IMMEDIATELY passed along upon request, too, which is critical given that we own three cats. We paid $195 for a full service that covered spiders, ants, ear-wigs, and much more. We'd had spider and ear-wig problems, but since last week's application we've not seen a SINGLE critter!

Colonial: thank you for your outstanding service. It's a relief to know that some companies still do business the honorable, old-fashioned way: you were more concerned with our positive experience than your profit.

I will recommend you to anyone.