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David M. Parker Ext.

Termite Prevention & Treatments

Thomson, GA

4.8 · 152 reviews
4.8 · 152 reviews
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Kenneth & Jacqu D.
Lincolnton, GA
This is a two part review. I have been with Parker Exterminating now for 15 years. Eric has been our technician for most of those years and has always done an outstanding job for us. He is always on time or he will call if he is running late. 5 star rating for Eric. I am very unhappy with the office staff however. They have switched my scheduled appointment on numerous occasions and failed to notify me of the change. In March, Eric was sick on the day of my appointment and it was not until four hours later that two other technicians showed up to take care of our property. A simple phone call advising me of this delay would have been very nice and expected. This month, Eric was scheduled to come to our property on May 17th at 9:00 AM. At 9:15 I called the office just to make sure we were still on Eric's schedule, since we had not heard from him. I was advised at that time that our appointment had been moved to the 19th between 11:30 and 11:45. There was no apology for the inconvenience that had just occurred. I feel your clientele should be notified when any changes in schedule has been made. I hope this problem can be corrected. 2 star rating for office staff. Thank you.
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