Awesome Customer Service. Answered all of my questions. Thorough & respectful. Honest. We already have Termite traps and I did not know it. Precision informed me of the traps and suggested that I find out the original owner of the traps and contact them before having to pay Precision for something that is already there. I truly respect their honesty because clearly that was an opportunity for them to take advantage of us. I highly recommend Precision. Can't go wrong.