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Residential & Commercial Pest Control

Sykesville, MD

4.6 · 567 reviews
4.6 · 567 reviews
Krystle J.
Taneytown, MD
I had my initial treatment for general pest control as well as mosquito & tick treatment scheduled for Wednesday, 4/28. On Wednesday the tech came out as scheduled as well as a termite inspector. The general pest treatment was done but the mosquito & tick treatment was not. I did not realize this until I received the inspection report the following morning. When I called to inquire as to why it was not performed I was told that the mosquito & tick treatment had been rescheduled to 9am on Friday, 4/30. I was told it might have been due to the weather on 4/28 however it is even documented on my treatment summary that the day was clear with very low wind. In addition I was a little confused as to why I was never informed that the service had been rescheduled. Yesterday I called twice to confirm that a tech would be out this morning however today at 12:15pm when no one had shown up and I had heard nothing I called again. I was told by the person who took my call that they spoke to the service manager and that they would still be out today. I was told that they would be calling me soon to give me an updated time. Nearly 2 hours later I still had not received any call and no tech had arrived so I called again. This time the woman I spoke to said that they probably are not able to perform the service today due to wind and therefore would have to reschedule. Why was I not contacted and told that or at the very least informed of that when I called at 12:15pm? I have now wasted my entire morning and afternoon waiting on them to arrive. I am extremely disappointed in the inconsideration and unprofessionalism to not bother to notify customers when there are changes. As a new customer it makes me very worried that I made the wrong choice in choosing service through them especially after also agreeing to install a termite prevention system with them as well. I really hope that they prove otherwise!
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