Home Paramount

I had my initial treatment for general pest control as well as mosquito & tick treatment scheduled for Wednesday, 4/28. On Wednesday the tech came out as scheduled as well as a termite inspector. The general pest treatment was done but the mosquito & tick treatment was not. I did not realize this until I received the inspection report the following morning. When I called to inquire as to why it was not performed I was told that the mosquito & tick treatment had been rescheduled to 9am on Friday, 4/30. I was told it might have been due to the weather on 4/28 however it is even documented on my treatment summary that the day was clear with very low wind. In addition I was a little confused as to why I was never informed that the service had been rescheduled. Yesterday I called twice to confirm that a tech would be out this morning however today at 12:15pm when no one had shown up and I had heard nothing I called again. I was told by the person who took my call that they spoke to the service manager and that they would still be out today. I was told that they would be calling me soon to give me an updated time. Nearly 2 hours later I still had not received any call and no tech had arrived so I called again. This time the woman I spoke to said that they probably are not able to perform the service today due to wind and therefore would have to reschedule. Why was I not contacted and told that or at the very least informed of that when I called at 12:15pm? I have now wasted my entire morning and afternoon waiting on them to arrive. I am extremely disappointed in the inconsideration and unprofessionalism to not bother to notify customers when there are changes. As a new customer it makes me very worried that I made the wrong choice in choosing service through them especially after also agreeing to install a termite prevention system with them as well. I really hope that they prove otherwise!

I continue to be vey pleased with the service Home Paramount provides. Eric always does an outstanding job. He is always prompt, professional, knowledgeable and respectful. The first thing he always asks is if there have been any pest problems. This time he treated the interior as well as the exterior of the house. Since he began treating my home in October 2020, I have not noticed any pests. Thank you, Eric!

Have had two appts where the work was not completed. One time supposedly came by, but never knew the technician was there. (No knock on the door). The second time had an appt with a two hour window, and the person came 45 minutes early, and never came back at the prescribed time. Very annoying.

Inside of home not complete.

We always have the best experience with home paramount. They are so kind and helpful. They also do a great job.

Our service Man sorry I forgot his name, is WONDERFUL we are very pleased with him. We will be upset if anyone else gets assigned to us.

The man that services my account is excellent. He is always professional and knows his job well.

They are great to work with esp Tony and Ofelia.

Always professional. Great job and very pleasant guy.

Excellent service.

Yes very happy with the service.

Happy with service. The techs are always professional & personable. We usually have Jesse & yesterday we had Kirk.

Service is fine.

Many times I have asked to be notified before the technician arrives to service our home. The company evidently does not find it important to satisfy my requests. This is the last time I will ask. If you are unable to notify me the day before the technician shows up I will no longer use Paramount Home to protect our property. Notify me by email, text, or phone call.
I do not have any complaints concerning the service technician.

On time and informative as to what he would be doing at our residence and in the future great service.

Excellent technician, courteous, professional and very knowledgeable! Great customer experience!

We have been customers of Home Paramount for approximately 25 years. We have been pleased with the services. Currently, we are fortunate to have the most friendly, prompt, professional service provider that we have ever had during our many years with Home Paramount. Thank you for all your terrific service and service provider! Becky Baquet.

Prompt, efficient, professional an overall good experience.

Simple and plain. My...opinion?

Thought I had bed bugs. Called Home Paramount for a "Professional" opinion. They
agreed and treated my home. Never saw a bedbug. Never saw anything having to do with bedbugs! Long story short....i have fleas! Been in treatment for fleas! Paying off a home improvement loan till next year. One that they got me from a company called Greensky. Be aware of this company! They are so nice at the beginning! Then they drop you! Being a woman doesn't help either! I'm sure they will have their say! I don't care! Be aware! They want my contact info before this goes through. Will it go through? Be aware! No minus stars?

As always, Jesse was professional & polite. He had his mask on & kept socially distant so it was a very safe encounter. We only had him treat outside & in the garage.

Jesse is very nice but I feel the services good be better!

Tech was professional, curteous and thorough.

Your tech was the best ever. Cared about my situation, asked questions, truly concerned. Thorough. He will always be requested. Bless you all. Home Paramount truly cares about its customers.

They are supposed to call to set up an appointment and they never do.

Awesome service, friendly staff and they know what are they doing.They fix my problem.

Thanks soooo much!!!! So far so good!!!👍.

Yes, everything was fine
thanks,Garnet Bean.

Home Paramount was supposed to come out this week at 5793 Victor Drive. I don't know if he did or not.
Please check.

I am disappointed with the service. Initially I was pleased with the service provided. In early July I requested glue boards because they were more effective with my pest problem. First request I was told that you did not have supplies. Three weeks later, I was told that you did have supplies and they would be delivered August 1st. As of August 10th I do not have the requested supplies.

So far so good! I gave 4 stars because it hasn't been a week yet since the initial spray. I haven't seen a mouse and the ants are gone everywhere except the kitchen sink. Our tech was wonderful. He is very polite. He called on his way. He is great. Our inspector Tony was also great. Told me exactly what needed to be done. Looked the whole house and outside over. I am pleased.

Service tech was very knowledgeable, well mannered.

Service always performed as scheduled. Technician always greets us with a friendly and professional demeanor.

Your man didn't wear a mask even after saying something to him termite man had his in his hand not on face.

Great job with inside and outside spraying for bugs. We appreciated the quick response to our initial phone call and quick appointment and friendly and efficient service. We have been satisfied customers of Home Paramount for over twenty years and appreciate the continued great service.

Salesman and people were pleasant. We are disappointed in the quality of workmanship of installation. It's necessary for us to go back and smooth the ground around the bait stations. They rushed too much.

I am very pleased with the service Home Paramount provided. This was the first time I used their services and I was impressed. Eric did an outstanding job in explaining the process he was proforming and answering all of my questions. Eric was very professional, knowledgeable and respectful. Although this was a "one time call," after talking with Eric, I called his office and extended the service to an annual contract. Since he was here, I have not seen one ant. Thank you Eric!

Mike,the Technician was prompt,poloite and informative. Thank you for all the dead bugs!

Our associate was very nice and respectful of social distance.

From our initial inquiry to the present, Home Paramount Pest Control has been outstanding. They arrived the net day at the time they said, the attendant was friendly, answered all our questions as he proceeded to spray the interior for ants, spiders and other critters. The price charged was very reasonable and their follow up was exceptional.

Happy with the service we received!