Not sure of the gentleman who treated our house this time but from what my husband was telling me it sounded like he wasn’t listening to what my husband was trying to tell him on how and when we have Matthew treat our whole house. We really like it when Matthew comes and treats it our house. He we only want certain rooms he will do only those rooms no questions asked to where the other guy keep saying he should do the whole house and my husband would tell him we don’t need the whole house all the the time because we very really see any type of bugs. Over all very SATISFIEDS OPE. :)