I initially was really impressed with Nuissance Wildlife, but I quickly changed my opinion after a few weeks of their service. I was concerned about rats in our attic and Phil came immediately to investigate. He was extremely professional, and confirmed that it looked like we had a problem. He showed me video of footprints but failed to mention there were no droppings. We signed him up for service - trap the existing rats, seal the house and then monitor on a monthly basis. After 10 days of trapping, no rats had been caught, and the technician who was monitoring them admitted that there didn't seem to be any evidence of rats. When I called Phil to discuss, he said that he would allow us to cancel the contract since there didn't seem to be any evidence of rats (e.g., droppings, animals in traps). We had spent close to $2000 at this point for the sealing and monitoring of the traps. Phil did not accept responsibility for overstating our rat problem. The next month, I had a $215 cancellation on my Amex bill. I tried to reach Phil to discuss, as this was not we had agreed to, and he never returned my call or text. While he seems professional, knowledgable and well mannered, he proved to be untrustworthy and pretty slimy. I'm mad at myself for trusting him and would caution anyone considering Nuissance Wildlife to think again - we got swindled and I hope my review keeps it from happening to anyone else.