The technician came and whent without a phone call, text or knock at the door to let us know he needed access to our patio area for the monthly rodent trap inspection. I didn't get an inspection of my property that day but, I did receive a bill. PS prior to past visits to my home, I did receive a text message to tell me about when I could expect the technician so the garage door was opened in advance. FYI, all prior visits where 5 STAR.