I am one of those people who suffer from a phobia of mice and rats. It is difficult to take care of problems of this kind when it occurs on ones property, as in minimizes how much I can personally do about the problem. I called AIP just on a hunch, I had no referral. I simply got lucky..The first agent that came to see me could not have been nicer. He helped me feel that they were going to take care of the problem in my garage, and that I did not have to worry. He sat with me and explained the entire process. Next, the technician came, a few days later. A similar experience, he was very efficient and made sure I understood exactly what he was going to do. He kept me informed about what he found after each visit. Couldn't ask for more ...good solid company. Lynne E.