Called for service, no one came. We are supposed to have a monthly service for pest control and we've only had two services in four months. When we called again requesting service another time (because now we are starting to get infested with ants, probably due to the lack of service), we were told that the technician that services our facility makes his own schedule and was out sick. While it's unfortunate, and also understandable as unexpected things come up in life, the burden lies not with the one technician but with the company to get someone else here or advise us of the problem and help come up with a solution, not just ignore us entirely. These are reasons businesses change vendors: we expect dependable, reliable service or at the very least clear communication.