Floors were not nearly so clean as we hoped. Some stains remain. For extra expense for edges, we were very disappointed. We pointed out some areas that were especially bad only to be told he got them as clean as possible. Overall a poor experience--particularly since you advertise on WBAL that carpets will look new! We would have to think long and hard before using your company. One of us had a good experience in the past, which is why we chose you.