I called A1 after noticing suspicious damage. They came right out ,inspected the spot and said it was caused by termites. Of course I paid to exterminate them! I later learned that was old damage. The termites were long gone and there were no live colonies present. Which explains why the baits they set were never touched. I believe that I should have been told what my neighbor"s exterminator and my future exterminator told her, keep an eye out and call us if they come back or we can set baits now as a precaution. Instead I paid $1,200 to kill termites that weren"t there! My advice: if you are sure you have a pest that needs to be exterminated,call them. But if you"re in doubt and need an honest evaluation,call someone else.