Disappointed for several reasons. First, they full team did not arrive as scheduled, and had to reschedule for afternoon. The late start resulted in them NOT able to finish the service needed before the end of the day. Further, they said the completion had to be completed the next day because of wasp activity around the dormers. Ten-days earlier, I had JP Pest spray for wasps, specifically with concern that these areas were where the wildlife team would need to work. The wildlife team advised they again treated the active areas for wasps and would return the next morning, however they failed to return. Upon calling, I'm told they won't return for 10 more days. Mind you that the full amount of their service, over $5,000 was charged to my credit card. Last night we ended up with a bat in the house, and we are unsure if it came from the attic. This service request began one month ago and it STILL HAS NOT BEEN COMPLETED.