The first appointment I had with AAI was a no-show and I was very annoyed. I waited at home with my toddler for the 4 hour window, but then received a call 15 min after that window was over saying the technician never came into work that day and would need to reschedule.That was poor communication management for sure. With kids in school and drop -offs, it's very difficult to schedule a 4 -hour window to be waiting around and then to also be out of the house after the house is treated. I was pleased with the service we had 2 days later, though. The technician called and was on time.