Second time we have used Doug - the first he came out on a Saturday to get dead rodents out of our crawl space (for which I am forever grateful!). Called him again about pantry moths, ants, spiders, and some questions about rats. He is very knowledgeable, unhurried, thoughtful about plan/options, and gives no pressure on what you choose. He gave me an estimate over the phone before coming. Reasonable prices and flexible when my husband wanted to add things I hadn't mentioned over the phone. Great service, very nice, and prompt service - showed me what he did, where he put traps, what to do to keep safe for kids/dogs, and when to throw away traps or call him to dispose. Will definitely be using him again, likely signing up for recurring preventive service with him!