For years, I have rated your service 5 stars plus. For whatever reason,. our first and second applications were delayed this year so for the first time in over 15 years, the cluster flies and ladybugs found their way into our house. I am not sure the second application would have happened when it did had I not called the technician directly. We'll probably give McCloud a second chance if we receive the reassurance of more timely service next year. Perhaps the problem is your further centralization of remote communication which changed again this year? While cost-effective, the internet sometimes doesn't work so well!