Our call to Robin Aire was for an emergency. We learned our hot water tank cracked the evening prior to the one day before Thanksgiving! I called them late that night and the next morning the service guys called me, came out, looked at the problem and then put in a new tank that day. This gave us the reason we were very thankful for on the next day when we celebrated Thanksgiving! We were very grateful for such excellent service! The phone receptionist and the repairmen were friendly and did a great job. We have purchased and used Robin Aire's Furnace, Air and Water upkeep program for many years and are very satisfied with how they have aways come through for us.