Your company has grown too big and customer service is suffering. Your decision to go paperless with no option for customers who simply don't operate well in that world is disrepectful. Somewhere along the way, new exterior bait stations have been installed at our home, but all of the old ones are still there and it appears they are no longer being checked. We live in a log home and having a quality pest service is critical. We are looking into other options after 20 years with you. What a disappointment.